Job Title - Customer Service
Location - Near Dartford
Salary - GBP28000 to GBP3000

My well established client is looking for an Insurance Claims Handler who will be responsible for managing insurance claims from initial notification through to settlement. The role involves investigating claims, assessing validity, liaising with clients and third parties, and ensuring fair and timely resolution in line with policy terms.

Key Responsibilities
· Receive and process new insurance claims (via phone, email, or online systems)
· Review policy coverage to determine validity of claims
· Investigate claims by gathering evidence, statements, and documentation
· Liaise with policyholders, insurers, brokers, and third parties (e.g. solicitors, loss adjusters)
· Assess liability and negotiate settlements
· Detect and escalate potentially fraudulent claims
· Maintain accurate and up-to-date claim records
· Ensure compliance with regulatory and company standards
· Provide excellent customer service throughout the claims process
· Meet KPIs such as claim resolution time and customer satisfaction
· Required Skills & Competencies
· Strong analytical and problem-solving skills
· Excellent communication (written and verbal)
· Attention to detail and accuracy
· Negotiation and decision-making ability
· Customer service orientation
· Ability to manage workload and prioritise tasks
· Resilience and ability to handle challenging situations


Qualifications & Experience
· Previous experience in insurance, claims handling, or financial services (often preferred)
· GCSEs/A-levels (or equivalent); degree is beneficial but not always required