Operations Coordinator – Executive Passenger TransportLocation: West London
Salary: £33,000 – £35,000 (dependent on experience)
Hours: Monday to Friday (day shift – hours to be agreed)
Contract: Full-time, Permanent
The OpportunityWe are recruiting for an experienced Operations Coordinator to join a well-established executive passenger transport operation based in West London.
This is a live operations role within a premium, service-led environment, supporting the coordination of high-end passenger journeys including corporate travel, VIP bookings, and airport transfers.
You will be working closely with controllers, chauffeurs, and internal teams to ensure a seamless and professional service is delivered at all times.
This role is best suited to candidates with previous experience in chauffeur operations, private hire control, executive transport, or a similar live transport coordination environment.
Key Responsibilities*Act as a key point of contact for clients, chauffeurs, and internal operations teams
*Monitor and manage live passenger journeys, including airport schedules, arrivals, and departures
*Proactively communicate any delays, changes, or service updates
*Support controllers in managing fleet allocation and daily operational flow
*Handle last-minute amendments and urgent VIP requests in a live environment
*Assist with planning and coordination of executive bookings and resources
*Maintain accurate records of journeys, bookings, and vehicle movements
*Liaise with chauffeurs to confirm schedules and provide real-time updates
*Manage customer queries and service issues professionally and discreetly
*Support operational reporting and service updates for management
*Contribute to continuous improvement of service standards and efficiency
Candidate Profile*Previous experience in chauffeur operations, private hire control, executive transport, or live passenger transport coordination is essential
*Strong understanding of live dispatch, scheduling, or transport control environments
*Confident communicator with a professional and service-led approach
*Able to remain calm and make decisions in a fast-moving operational setting
*Highly organised with strong attention to detail
*Proactive and solutions-focused mindset
*Comfortable working in a premium, client-facing operations environment
What’s on Offer*£33,000 – £35,000 per annum
*Monday to Friday working pattern
*Stable long-term position within an executive transport operation
*Exposure to VIP, corporate, and airport transfer operations
*Opportunity to work within a high-end, service-driven environment
*Supportive and structured operations team
Additional InformationThis is a live executive operations role requiring previous experience in a similar transport coordination or control environment.
Candidates without relevant experience in chauffeur operations, private hire dispatch, or passenger transport coordination are unlikely to be suitable.
If you have the required background and are looking to step into a premium executive operations environment, please apply with your CV for immediate consideration.