Title: Communications and Events Officer
Remuneration: £32,952
Hours: Full-time. Some early morning, evening and weekend working required.
Location: Better Bankside, 18 Great Guildford Street, London SE1 0FD
Contract: Permanent
Reporting to: Director of Communications and Engagement
Job Overview
Better Bankside is seeking a highly motivated Communications and Events Officer to support delivery of an exciting engagement and events programme. This is an exceptional opportunity for an ambitious professional to hone their communications, marketing and events skills in the dynamic placemaking sector.
You will bring first-rate skills across communications, marketing and events to a small, high-performing membership organisation known for creative thinking and high-impact delivery. You’ll combine enthusiasm and commitment with meticulous attention to detail and a disciplined approach to delivering projects on time and budget.
Collaboration and strong partnerships are central to Better Bankside’s success, and the Communications and Events Officer will play a key role in a goal-focused team, working alongside some of London’s most influential stakeholders.
The role will support the Communications and Engagement team to deliver on our five-year plan. BB-Strategy-2025-30.pdf
Main Responsibilities
The Communications and Events Officer supports delivery of creative initiatives that help achieve Better Bankside’s vision of a Stronger, Greener, Happier neighbourhood, including:
Communications and marketing:
*Lead on Better Bankside’s fortnightly e-newsletter, including content creation and production.
*Assist with content for @BetterBankside social media channels, including LinkedIn, Instagram and TikTok.
*Research, create and upload content, including articles, Buzz offers (Better Bankside’s local discount scheme) and event listings, to betterbankside.co.uk, banksidelondon.co.uk and venuesbankside.com
*Manage the Better Bankside events and activities calendar.
Events and initiatives:
*Support the Director of Communications and Engagement and the Marketing Manager to deliver Better Bankside’s cultural programme, including creative input, supplier liaison and communications across print, digital, social and out of home.
*Support the Responsible Business and Inclusion Manager and Membership Manager to organise and promote events, membership and community engagement campaigns.
*Represent Better Bankside at member events and support their delivery, including venue booking, marketing, set-up, registration and feedback.
*Undertake member engagement and account management activity, including as part of Better Bankside’s ballot campaign, to increase members’ benefiting from Better Bankside services and ensure a strong ’yes’ vote at ballot.
Data and insights
Support the team to develop more targeted communications and a programme that responds to member needs using data analytics, including digital marketing analytics, member surveys and publicly available datasets.
Consistently record and represent activities and contacts on Better Bankside’s customer relationship management system.
Administration:
*Manage the Buzz card local discount scheme, to include supporting the development of the new Buzz app.
*Manage Better Bankside’s image portal, Cloudinary.
Project management:
*Support senior colleagues on key projects and campaigns.
*Take ownership of your own projects as your role develops.
*Undertake any other reasonable duties within the remit of the role.
Person Specification
We are looking for a super-organised, highly effective professional who is quick to learn and willing to get stuck in. Thorough and accurate, with excellent attention to detail, you will be driven by a desire to put Bankside on the map and support our member businesses to thrive. You will be a collaborator and problem-solver, a strategic thinker and confident communicator.
Knowledge and Experience:
*Demonstrable experience in a communications, marketing or events role, whether gained through formal education, apprenticeship, self-directed learning or practical experience.
*Excellent written and verbal communication skills, with the ability to write clearly and persuasively for a range of channels and audiences, both independently and, where appropriate, using AI tools.
*Proven ability to manage a busy workload, prioritise tasks and work on own initiative.
*Demonstrable experience of supporting a small, busy team and building positive working relationships with key stakeholders, eg members, partners and contractors.
*Confident user of MS Office; knowledge of CMS and CRM systems desirable; Adobe Photoshop an advantage.
*Proven experience using social media and e-marketing tools, with an understanding of how to apply these effectively in a professional setting.
*Demonstrable experience of event organisation.
*Ability to evaluate and report on digital marketing activity using data analytics, including digital marketing analytics, member surveys and publicly available datasets.
About Better Bankside
Better Bankside was one of the first Business Improvement Districts (BIDs) in the UK, established in 2004. We are a coalition of local businesses working closely with community stakeholders to co-create projects and services that benefit the whole Bankside neighbourhood, supporting local businesses and making a positive impact in our community.
As a BID, we are funded by a mandatory levy on businesses within a defined boundary, and every five years must secure a majority vote from our members to continue. Our last ballot, in November 2024, achieved overwhelming support – 91% voted for another five years of Better Bankside.
We are a small team of fifteen, plus our wardens and street cleaning teams, and an extended network of regular collaborators and contributors. Better Bankside is an organisation where you can make a real impact, across a wide-ranging and varied programme of work.
Our vision
Powered by the people of Bankside, Better Bankside will be an agent of change, leading innovative economic, environmental, and social action to advance one of the world’s great neighbourhoods, bringing benefits to business and Banksiders.
Our mission</