We are looking for a "proper" change practitioner. Someone who understands that successful change is about people, not just processes or go-live dates.


You will lead on the people side of major change programmes, ensuring new ways of working are not just delivered, but truly embedded and sustained.


This is not a role for a Project Manager or a Digital Transformation specialist. We also aren’t looking for an HR Generalist who does change management as part of a wider remit, sorry.


This brand new role needs a dedicated change expert who focuses on readiness, adoption, and long-term behaviour change.


You’ll be joining a public-serving organisation, with offices all over the UK. It’s a hybrid role, with 2-3 days per week in your local office, which if you’re reading this is probably Burnley, Lancashire.


And part of an amazing, talented, well-established People, Culture & Development team, who are supportive, collaborative, down to earth in their approach and generally just a wonderful bunch of humans.


Salary £65,000 plus excellent benefits package that includes generous holiday allowance of 28 days (plus bank holidays), health and wellbeing services, good pension and more!


There are 5 major projects on the horizon this year alone for the organisation, some systems and some service related (including a significant CRM/Salesforce implementation).


Your challenge is to:
*Bridge the Gap: Balance the need to modernise with a human-centered approach that doesn’t leave people behind.
*Value the Experts: Engage long-serving colleagues, valuing their deep knowledge while gently shifting mindsets toward new practices.
*Educate the Room: Act as an ambassador for change management, helping the organisation realise it is a critical strategic pillar, not just a "training course".
*Anticipate Impacts: Use your tenacity to surface the hidden impacts that process changes have on culture and service levels.


Who you are:
*Pragmatic Practitioner: You have a deep understanding of change theory (ideally PROSCI or ADKAR) but you know how to apply it practically with different audiences.
*Resilient & Patient: You understand that resistance is a natural part of the journey and you have the "soft power" to navigate it with empathy and insight.
*Experience-Led: You have led major change in complex environments and ideally have experience supporting CRM implementations (ideally Salesforce!)
*Impact-Focused: You don’t just care about the "what" but you care about whether customers and colleagues can genuinely feel the difference.


Are you ready to make change happen in practice? Then apply today! We’d love someone to get started ASAP so expect a smooth, speedy interview process.