Description
Our client is a Reputable, family run business based in Hook, UK. They design and manufacture quality lighting solutions for the automotive industry. As they embark on a journey of growth, they are seeking a Customer Care Executive to join their team.
As Customer Care Executive you will provide a world class level of customer care that cements lifelong partnerships by thinking like the customer, being an ambassador and going the extra mile

Responsibilities:
*Act at all times in the best interests of the customer and giving genuine advice.
*Dealing with any incoming enquiries.
*Process sales orders
*Manage the customer care inbox
*Create customer case numbers
*Following cases through to a meaningful and mutual close in a timely manner.
*Ensuring account managers are informed of cases that need escalating.
*Send accurate order confirmations
*Keep customers updated on order/delivery updates
*Fielding all new enquiries straight to Business Development for qualifying
*Taking forward all orders from the Business Development Team and ensuring the customer is looked after from point of order onward
*Notify the appropriate Manager or Team Leader of any issues.


Requirements
*Customer mindset
*Excellent phone manner – polite, friendly, confident to ask questions
*Be able to cope in a crisis/able to deal with issues thrown at them
*Be proactive and willing to jump in
*A team player
*Be able to cope with fast paced and ever growing/changing list of priorities
Benefits
*Salary- £30,000-£35,000.
*Inclusion on company bonus scheme
*Access to Lifeworks perks scheme,
*Free lunch and snacks,
*Fresh coffee,
*25 days holiday plus bank holidays.