Compliance Analyst
other jobs IPS Group Ltd
Added before 1 Days
- England,London,City of London
- Full Time, Permanent
- £55,000 - £65,000 per annum
Job Description:
Compliance Analyst
London | Hybrid
£55,000 - £65,000
Lloyd’s / London Market Insurance
A leading London Market insurance business is seeking a Compliance Analyst to join its well established Compliance function.
This role offers a key opportunity to take ownership of customer outcomes, while supporting broader compliance activities within a highly regulated Lloyd’s environment.
Duties
Complaints & Customer Outcomes *Lead the investigation and resolution of complaints in line with FCA and Lloyd’s requirements.
*Liaise with underwriting, claims and distribution teams to gather information and progress cases.
*Draft clear, accurate and customer-focused complaint responses.
*Conduct root cause analysis and produce complaints MI to identify trends and improve outcomes.
*Support continuous improvement of complaints processes and frameworks.
Compliance Advisory & Support*Provide support on regulatory queries and compliance advice across the business.
*Assist with horizon scanning and regulatory change updates.
*Contribute to compliance input on business projects where required.
Financial Crime & Governance*Support elements of the financial crime framework, including sanctions screening.
*Contribute to compliance reporting, dashboards and documentation.
*Collaborate with wider teams including Risk, Legal and international stakeholders.
Experience Required*Strong complaints handling experience within the Lloyd’s or London Market insurance sector (essential).
*Background in insurance compliance or complaints-focused roles.
*Good understanding of FCA and Lloyd’s complaints handling requirements.
*Strong analytical skills, with experience in complaints MI and root cause analysis.
*Confident communicator with the ability to manage stakeholders across the business.
London | Hybrid
£55,000 - £65,000
Lloyd’s / London Market Insurance
A leading London Market insurance business is seeking a Compliance Analyst to join its well established Compliance function.
This role offers a key opportunity to take ownership of customer outcomes, while supporting broader compliance activities within a highly regulated Lloyd’s environment.
Duties
Complaints & Customer Outcomes *Lead the investigation and resolution of complaints in line with FCA and Lloyd’s requirements.
*Liaise with underwriting, claims and distribution teams to gather information and progress cases.
*Draft clear, accurate and customer-focused complaint responses.
*Conduct root cause analysis and produce complaints MI to identify trends and improve outcomes.
*Support continuous improvement of complaints processes and frameworks.
Compliance Advisory & Support*Provide support on regulatory queries and compliance advice across the business.
*Assist with horizon scanning and regulatory change updates.
*Contribute to compliance input on business projects where required.
Financial Crime & Governance*Support elements of the financial crime framework, including sanctions screening.
*Contribute to compliance reporting, dashboards and documentation.
*Collaborate with wider teams including Risk, Legal and international stakeholders.
Experience Required*Strong complaints handling experience within the Lloyd’s or London Market insurance sector (essential).
*Background in insurance compliance or complaints-focused roles.
*Good understanding of FCA and Lloyd’s complaints handling requirements.
*Strong analytical skills, with experience in complaints MI and root cause analysis.
*Confident communicator with the ability to manage stakeholders across the business.
Job number 3646272
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Company Details:
IPS Group Ltd
Company size: 50–99 employees
Industry: Recruitment Consultancy
IPS Group began as Insurance Personnel Selection in 1969 providing a professional recruitment service to the London insurance market. Over the years w...