Clerical Officer
My client is a well-established and leading organisation based in Belfast, who are currently seeking a Clerical Officer to join their team.
This is a Full-Time, Temporary Position for 6 months (with an immediate start).
Hours of work: 36 hours per week
With a salary of £14.23
Job Role:
You will be responsible for assisting with the administration/production of all products and all other pass products in an accurate and efficient manner whilst providing a high level of customer service to the general public in relation to passes and related enquiries.
Essential Criteria:
*Minimum of 1 years’ experience of working on databases.
*Experience of working in a customer service environment.
*Minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths OR alternatively, be able to demonstrate at least 2 years’ relevant experience in a similar post.
*IT proficient with the experience of using Microsoft Word and Excel.
*Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
*Ability to take on good knowledge of products.
*Efficient data entry and numeracy skills.
*Ability to manage and prioritise a busy workload while adhering to strict deadlines.
*Maintain confidentiality at all times.
*Ability to work on your own initiative as well as part of a team.
Main Duties and Responsibilities:
*Answer internal and external queries regarding all products.
*Process the replacement of lost, stolen, damaged or faulty passes. Input and maintain database information relating to all passes, including the Card Management Systems (CMS and CRMS).
*Maintain the data of pass holders in a timely and consistent manner, to include recording deceased applicant notifications, changes of address/name, missing data, lost cards etc.
*Protect sensitive customer information whether electronic or on paper in line with the Data Protection Act and GDPR.
*Assist in the calculation of quotations (first time and renewal) for passes and process applications.
*Process the receipting, banking and recording of income including other payment methods such as direct debits and ensure storage of customer banking information (cr/dr card and bank account details) in line with regulatory requirements.
*Reconcile all financial records including daily lodgements.
*Assist with the calculation and process of any refund or fares in line with the Refund Policy.
*Assist with validation of reissue applications for all cards expiring after their 5 years of electronic validity.
*Process and resolve escalated applications in line with rules set by DfI/DSP and duplicate applications to eliminate fraudulent applications.
*General clerical duties e.g. photocopying, word processing and filing of all related documentation.
*Any other duty as requested by the Supervisors, Customer Service Manager or Customer Service Officer.