Walker and Sloan are proud to be working with a B2B marketing agency, as they are keen to bring on an experienced B2B Account Director to their Client Services team on a full time basis.
Location: London/Buckinghamshire
Salary: £30k/£38k
Hybrid: 2/3 days in office
The Role:
The Account Manager plays a central role in delivering our exceptional client experience - coordinating and delivering high quality client engagements across all project types. As a key day-to-day contact, you ensure projects run smoothly, managing timelines, budgets and expectations while maintaining strong client and internal relationships. You apply marketing expertise to guide client activity, support the wider account team, and identify opportunities that contribute to client success and agency growth. With strong organisation, clear communication and a proactive mindset, you help ensure every project is delivered effectively and to the highest standard.
Key Responsibilities:
Account administration
*Oversee Account Executive to support and ensure processes are followed, including system administration and maintaining up-to-date records.
*Build out budgets and associated paperwork, negotiate and gain client approval for projects and ensure all recorded in the relevant systems.
*Regularly review project timelines and budgets.
*Create client meeting agendas and contact reports.
*Ensure accurate scheduling and time tracking across projects.
Client service and advisory
*Build and maintain strong client relationships, demonstrating excellence in client expectation management.
*Be the knowledge holder for your client projects, ensuring clarity and alignment across contributors.
*Work collaboratively with creative, strategy, motion and digital teams to deliver best-in-class work.
*Oversee work delivered across agency departments, with clear perspective on whether it is on brief and budget and adheres to all client guidelines and preferences and managing accordingly.
*Present agency recommendations clearly, both verbally and in writing.
*Ensure all paperwork and systems are accurate and up to date, including inclusion of all files.
*Support senior team members with forecasting and invoicing and profitability analysis.
*Ensure client expectations are well managed through the use of status reports/meetings and comms in line with agreed client preferences.
*Shape and develop high quality briefs, leveraging your understanding of client business and goals.
*Demonstrate a good understanding of the agencies’ solutions and services, identifying opportunities for expansion within existing projects and growth into new areas in line with client goals.
*Maintain in-depth knowledge of the client’s business, marketing trends, tools and technologies.
People
*Support mentoring the Account Executive’s workflow, where required.
*Develop and proactively manage personal development plans for Account Executive, where responsible.
*Encourage and support team involvement and development.
Essential Skills and Attributes
*Strong organisational skills and exceptional attention to detail.
*Able to prioritise conflicting tasks and manage multiple deadlines.
*Able to pool resources effectively to get the job done.
*Budget management capability.
*Calm under pressure and able to work to tight deadlines.
*Able to motivate and get the best from others.
*Able to prioritise workloads for self and others.
*Strong understanding of client requirements and marketing principles.
*Excellent written and verbal communication skills.
*Strong relationship building skills with colleagues and clients.
*Able to work independently without supervision to tight deadlines.
*Uses initiative to ensure smooth workflow and solve problems.
Ideal Characteristics:
*Experience working within a fully integrated B2B marketing agency.
*Positive, confident attitude with a collaborative style.
*Team player with high levels of dedication and engagement.
*Calm, resilient and adaptable in fast paced environments.
*Willing to learn quickly, develop new skills and take on unfamiliar tasks.
*Curious, willing to be share perspective and innovation
*Strong negotiator, securing best value for clients.