Customer Service Advisor
other jobs Julie Rose Recruitment
Added before 1 Days
- England,London,Greater London,Bromley
- Full Time, Permanent
- £23,842 per annum
Job Description:
Our client, a financial services business based in the heart of Bromley is seeking to increase its Customer Service Team due to growth. You will be working for a progressive company that helps families and individuals reach their financial goals and improves communities.
You will be joining an established and supportive team who will help you succeed in your role. You will receive support throughout your on boarding as well as regular training and development.
Your responsibilities will include:
*Providing support services for customers and field force from initial contract through to the end of the contract terms and to provide excellent customer services at all times
*First point of contact for customers calling with enquiries relating to policy maturities
*Liaising with financial advisers and third parties
*Dealing with a variety of calls, assessing and answering customer enquiries
*Responding to requests for information in a professional manner via letter and email
*Liaising with customers, financial advisers and third parties to process and administer instructions and enquiries
*Working as a team to ensure that service standards are met
Skills and experiences required:
*Previous experience within a customer service, call centre, financial or contact centre role
*Excellent telephone manner
*Strong written and oral communication skills
*Good customer service skills
This is an exciting opportunity for a positive and passionate individual looking for a customer services role with a financial services organisation.
What’s on offer:
*£23,842 annual salary
*25 days holiday plus bank holidays per annum
*Excellent discretionary annual bonus scheme (circa £1660.00)
*Contributory pension scheme (up to 15%)
*Life cover (x4 pensionable salary)
*Hybrid working after training (1 day week from home)
*Supportive team culture
*Dedicated training programme and on-going development
*1 days paid charitable workday
*Employee Wellbeing Programme
Working hours: 35 hours per week, Monday to Friday. Start times rotate weekly between 8:30–16:15 or 9:15–17:00. Flexibility is required.
You will be joining an established and supportive team who will help you succeed in your role. You will receive support throughout your on boarding as well as regular training and development.
Your responsibilities will include:
*Providing support services for customers and field force from initial contract through to the end of the contract terms and to provide excellent customer services at all times
*First point of contact for customers calling with enquiries relating to policy maturities
*Liaising with financial advisers and third parties
*Dealing with a variety of calls, assessing and answering customer enquiries
*Responding to requests for information in a professional manner via letter and email
*Liaising with customers, financial advisers and third parties to process and administer instructions and enquiries
*Working as a team to ensure that service standards are met
Skills and experiences required:
*Previous experience within a customer service, call centre, financial or contact centre role
*Excellent telephone manner
*Strong written and oral communication skills
*Good customer service skills
This is an exciting opportunity for a positive and passionate individual looking for a customer services role with a financial services organisation.
What’s on offer:
*£23,842 annual salary
*25 days holiday plus bank holidays per annum
*Excellent discretionary annual bonus scheme (circa £1660.00)
*Contributory pension scheme (up to 15%)
*Life cover (x4 pensionable salary)
*Hybrid working after training (1 day week from home)
*Supportive team culture
*Dedicated training programme and on-going development
*1 days paid charitable workday
*Employee Wellbeing Programme
Working hours: 35 hours per week, Monday to Friday. Start times rotate weekly between 8:30–16:15 or 9:15–17:00. Flexibility is required.
Job number 3647327
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Company Details:
Julie Rose Recruitment
Company size: 5–9 employees
Industry: Admin, Secretarial
Julie Rose Recruitment provides an efficient and reliable recruitment service. Based in Bromley, Kent, we supply permanent, temporary and contract sta...