Property Manager
Location: London (Holloway / Finchley as required)
Department: Property Management
Reports to: Operations Manager
About the Role
As Head of Property Management at Drivers & Norris, you will lead and oversee the residential property management function across the business. You will be responsible for ensuring the effective delivery of high-quality management services, maintaining full compliance with all regulatory requirements, and driving performance across the portfolio.
This is a leadership role requiring a proactive, commercially aware individual who can manage teams, enhance operational processes, and maintain the company’s reputation for exceptional client service.
Key Responsibilities Leadership & Team Management
*Lead, mentor, and develop the Property Management team to ensure high performance and accountability
*Set clear objectives, monitor KPIs, and drive continuous improvement across the department
*Provide guidance on complex tenancy, legal, and operational matters
*Ensure consistency in service delivery across all managed portfolios
Client & Landlord Relationship Management
*Oversee key landlord relationships, particularly high-value or complex portfolios
*Provide strategic advice to clients on asset performance, compliance, and risk management
*Ensure high levels of client satisfaction, retention, and service delivery
*Handle escalated complaints or sensitive matters professionally
Portfolio & Tenancy Oversight
*Oversee the management of all tenancies, including arrears, renewals, and compliance
*Ensure all properties are managed in line with current legislation (ASTs, Right to Rent, safety compliance, licensing, etc.)
*Implement and maintain robust processes for inspections, reporting, and record keeping
*Monitor portfolio performance, identifying risks and opportunities
Compliance & Risk Management
*Ensure full compliance with all relevant UK property legislation and regulatory standards
*Maintain adherence to ARLA Propertymark and The Property Ombudsman requirements
*Oversee deposit compliance, safety certification, and licensing obligations
*Manage risk across the portfolio, including legal and reputational exposure
Maintenance & Asset Management
*Oversee maintenance strategy and contractor performance
*Ensure timely and cost-effective resolution of repairs and property issues
*Implement planned maintenance programmes to protect asset value
*Review and approve significant works and expenditure
Financial Oversight
*Oversee rent collection, arrears management, and financial performance of the portfolio
*Monitor budgets, expenditure, and contractor costs
*Ensure accurate financial reporting and controls are in place
*Work closely with accounts to maintain financial accuracy and efficiency
Operational Excellence
*Review and improve internal processes, systems, and workflows
*Ensure effective use of property management software and reporting tools
*Drive efficiency, consistency, and scalability across the department
*Support wider business objectives and cross-department collaboration
Skills & Experience Required
*Extensive experience in residential property management, with leadership responsibility
*Strong knowledge of UK lettings legislation and compliance requirements
*Proven ability to manage teams and drive performance
*Excellent organisational and problem-solving skills
*Strong communication and stakeholder management abilities
*Commercial awareness and financial understanding
*Proficiency in property management systems and Microsoft Office
Desirable Qualifications
*ARLA Propertymark qualification (or equivalent)
*Full UK driving licence
What Drivers & Norris Offers
*A senior leadership role within a well-established and respected agency
*Opportunity to shape and develop the property management function
*Supportive and collaborative working environment
*Competitive salary with performance-related incentives
*Clear progression and long-term career development opportunities