Travel Agency Administrator
Location: Office based in Norwich, Norfolk.
Hours: Full time or part time, flexible hours available
Salary: £26,400 to £27,400 per annum (Non-Contractual Company Bonus Scheme)
This is an exciting opportunity for a Travel AgencyAdministrator to join a specialist tour operator delivering high quality, bespoke worldwide fishing and shooting holidays to a discerning client base.
As Travel AgencyAdministrator you will deliver a high level of service by maintaining a detail-driven and customer-focused approach. You will play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately and professionally.
This is not a sales role. It is about precision, care and consistently delivering excellent service.
They are looking for someone who has a natural eye for detail and a strong sense of personal standards. Someone organised, calm under pressure and genuinely invested in looking after customers and colleagues alike.
Desired Skills and Experience:
*Experience within travel, or a similar administrative environment is preferred, but industry knowledge is not essential.
*Highly organised with excellent attention to detail
*Calm, reliable and consistent in their approach
*Professional and polite, with strong written and verbal communication skills
*Comfortable managing multiple tasks and prioritising effectively
*Confident using systems, processes and Microsoft Office tools
*Able to handle queries with good judgement and care
*Genuinely interested in delivering a high standard of customer service
*Works well within a team, builds positive relationships and takes pride in doing a job well done.
Key Responsibilities:
*Delivering consistently high levels of customer service
*Preparing and issuing accurate travel documentation
*Managing holiday arrangements including flights, transfers and accommodation
*Handling customer enquiries via phone, email and social media
*Maintaining accurate and up to date client records
*Monitoring and processing payments
*Liaising with suppliers to confirm arrangements and resolve queries
*Supporting internal teams to ensure smooth delivery of each booking
Benefits:
*Competitive salary, reviewed after successful probation
*Discretionary company bonus scheme
*Company pension
*Non Contractual Company Bonus Scheme
*Paycare health benefits scheme including 24/7 GP access
*Free on-site parking
*A supportive, professional working environment
If you take pride in high standards and want to be part of a well-respected, growing company that genuinely values its people and the service it delivers, we would love to hear from you.