Czech speaking Customer Care Administrator
Salary: £25,000
Working Pattern: Monday – Friday, 08:00 – 16:15
Location: Remote (with 1 day per month in the office)


Our client is looking for a dedicated and customer-focused Customer Care Administrator to join their growing team. This is an excellent opportunity for someone passionate about delivering outstanding service and building strong customer relationships in a dynamic, international environment.


The Role:
As a key point of contact, you will be responsible for delivering a high standard of customer support across a wide range of queries. Acting as the first line of communication, you will represent the company’s values while ensuring every customer interaction is handled professionally and efficiently.


Key Responsibilities:
*Respond to customer queries and process requests via phone using internal ticketing systems, in line with company policies and service level agreements.
*Make outbound calls where necessary to resolve customer queries and ensure satisfaction.
*Build and maintain strong relationships with both new and existing customers, supporting retention and engagement.
*Handle a variety of customer requests with a proactive, flexible, and positive approach.
*Maintain accurate records and ensure all processes are followed correctly.
*Stay up to date with company processes, structure, and product offerings.
*Contribute to ongoing team development and continuous improvement initiatives.


Candidate Profile:
*Fluent in English (written and spoken) essential
*Fluent in Czech (written and spoken) essential
*Advantageous if you speak either Polish or Slovenian as well
*Strong IT skills and confidence using systems and databases.
*Excellent communication skills with the ability to build relationships at all levels.
*A proactive problem-solver with a positive and adaptable attitude.
*Passionate about delivering exceptional customer service.
*Experience with sales processes or order management systems is advantageous but not essential.


What’s on Offer:
*Hybrid working with minimal office attendance (1 day per month)
*Supportive team environment with opportunities for development
*Structured working hours with no weekend shifts


This is a fantastic opportunity for a multilingual candidate looking to build a long-term career in customer care within a supportive and forward-thinking organisation.