Reed Technology is working with an established company based in Edinburgh, currently hiring a Network Support Engineer.


This is a Permanent role, paying up to £35.000 / year with a hybrid-working model (3 days on-site).
Key Responsibilities:
*Provide phone- and ticket-based support to clients regarding their network infrastructure.
*Diagnose, troubleshoot, and resolve network faults in a timely manner.
*Maintain accurate and detailed records of all actions taken throughout the ticket lifecycle.
*Recognise when issues need to be escalated, while effectively managing customer expectations and the fault resolution process.
*Clearly articulate solutions and technical information to both technical and non-technical audiences, as required.
Requirements:
*Hands-on experience with Juniper, Cisco, and HP routing, switching, and wireless technologies.
*Knowledge of Fortinet firewalls, including configuration and troubleshooting.
*Familiarity with Meraki and Ubiquiti networking solutions.
*Good understanding of routing protocols, including OSPF and BGP.
*Knowledge of VoIP and SIP technologies.
*Good grasp of LAN/WAN concepts, including Fibre, Ethernet, and xDSL.
Benefits:
*Permanent contract.
*Salary up to £35.000 / year (DOE).
*Hybrid-working model (3 days on-site).