IT Support Specialist
other jobs EA FIRST LTD
Added before 2 hours
- England,East of England,Bedfordshire
- Full Time, Permanent
- £30,000 - £35,000 per annum
Job Description:
We are exclusively partnering with a fantastic, well-established business based in Bedford to recruit an IT Support Specialist / IT Support Engineer. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support and keeping systems running smoothly.
As an IT Support Specialist, you will provide first- and second-line technical support to users across the business, ensuring minimal downtime and a great user experience. You’ll be involved in day-to-day IT support, system maintenance, and onboarding/offboarding activities, working across a modern Microsoft-based environment.
Key Responsibilities
*Provide first- and second-line technical support to end users (in person, phone, email, and ticketing system)
*Troubleshoot hardware, software, network, and system issues
*Install, configure, and maintain desktops, laptops, printers, and mobile devices
*Support operating systems including Windows, macOS, and Linux
*Manage user accounts, permissions, and access (Active Directory, Azure AD, email systems)
*Document issues, resolutions, and procedures within the IT knowledge base
*Escalate complex technical issues to third parties or senior IT teams when required
*Support employee onboarding and offboarding processes
*Diploma or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
*Proven experience in an IT support or helpdesk role
*Strong knowledge of computer hardware, software, and networking fundamentals
*Experience using ticketing systems and remote support tools
*Working knowledge of cybersecurity principles
*Experience with Active Directory, Office 365, and Azure Active Directory
*Experience with Microsoft Intune
*Basic understanding of servers, virtualization, and cloud platforms
*Excellent problem-solving and communication skills
*Ability to work independently and manage multiple priorities
*Full time on-site
*Salary up to £35,000 (dependent on experience)
*Opportunity to join a supportive, forward-thinking business
*Exposure to a broad and modern IT environment
EA First Ltd are acting as an Employment Agency for this permanent vacancy.
As an IT Support Specialist, you will provide first- and second-line technical support to users across the business, ensuring minimal downtime and a great user experience. You’ll be involved in day-to-day IT support, system maintenance, and onboarding/offboarding activities, working across a modern Microsoft-based environment.
Key Responsibilities
*Provide first- and second-line technical support to end users (in person, phone, email, and ticketing system)
*Troubleshoot hardware, software, network, and system issues
*Install, configure, and maintain desktops, laptops, printers, and mobile devices
*Support operating systems including Windows, macOS, and Linux
*Manage user accounts, permissions, and access (Active Directory, Azure AD, email systems)
*Document issues, resolutions, and procedures within the IT knowledge base
*Escalate complex technical issues to third parties or senior IT teams when required
*Support employee onboarding and offboarding processes
*Diploma or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
*Proven experience in an IT support or helpdesk role
*Strong knowledge of computer hardware, software, and networking fundamentals
*Experience using ticketing systems and remote support tools
*Working knowledge of cybersecurity principles
*Experience with Active Directory, Office 365, and Azure Active Directory
*Experience with Microsoft Intune
*Basic understanding of servers, virtualization, and cloud platforms
*Excellent problem-solving and communication skills
*Ability to work independently and manage multiple priorities
*Full time on-site
*Salary up to £35,000 (dependent on experience)
*Opportunity to join a supportive, forward-thinking business
*Exposure to a broad and modern IT environment
EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Job number 3648366
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Company Details:
EA FIRST LTD
Company size: 10–19 employees
Industry: Recruitment Consultancy
EA First was born out of an ethos to make a difference, and operate in a manner that sets us out from the crowd. Whether you are looking to recruit in...