This role is central to ensuring smooth administrative operations, accurate record-keeping, and compliance with both internal procedures and external awarding body requirements. You will play a key part in managing student records, supporting assessment and quality assurance processes, and delivering a high standard of customer-focused administrative support.
About the roleAs General Administrator, you will support the end-to-end administration of professional qualifications. Working closely with internal teams, you will help ensure programmes are delivered efficiently, compliantly, and with a strong focus on learner experience.
Key responsibilitiesAdministrative support
*Provide administrative support for CIPD, CMI and other professional qualification programmes
*Deliver clear, friendly and professional communication when responding to learner and stakeholder enquiries
*Maintain accurate student records and documentation in line with awarding body and internal requirements
*Manage enrolments, submissions, assessment tracking and related workflows
*Prepare and maintain trackers, reports and documentation using Excel and SharePoint
*Ensure all programme documentation is accurately stored and maintained
Operational support
*Support assessment processes, including submission tracking and documentation management
*Maintain records for internal quality assurance (IQA) activities and assessment sampling
*Assist with academic integrity and misconduct processes where required
*Support compliance with awarding body and internal procedures
*Liaise with internal teams to ensure smooth delivery of qualification administration
Systems and data management
*Input and maintain accurate data across systems including Moodle, Salesforce and SharePoint
*Keep student and qualification records up to date and compliant
*Produce routine reports and data summaries to support monitoring and compliance
*Ensure data is handled in line with data protection and organisational policies
Continuous improvement
*Identify opportunities to improve administrative processes
*Support the implementation of more efficient systems and workflows
*Contribute to maintaining robust processes that meet CIPD and organisational requirements
What we’re looking forEssential
*Experience in an administrative role managing routine administrative processes
*Strong organisational skills and excellent attention to detail
*Ability to work independently and manage multiple tasks
*Proficiency in Microsoft Office, particularly Excel, Word and Outlook
*Clear written communication skills and the ability to follow structured processes accurately
Desirable
*Experience supporting professional qualifications (CIPD, CMI or similar)
*Familiarity with virtual learning environments such as Moodle
*Experience using CRM or administrative systems such as Salesforce and SharePoint
*Understanding of quality assurance or assessment administration processes
Why join us?*Full-time, hybrid role supporting recognised professional qualifications
*Exposure to CIPD and CMI quality assurance and compliance processes
*Opportunity to develop specialist knowledge within a professional education environment
*Supportive team and opportunities to improve systems and ways of working
If you are detail-driven, organised, and interested in supporting professional qualifications in a quality-focused environment, we’d love to hear from you.