Role: 1st Line Service Desk Engineer
Location: Cheltenham (On-site during probation, hybrid thereafter)
Salary: £26,000–£30,000
Benefits: Annual bonus + strong training and certification support


Our client, a leading managed service provider, is hiring a 1st Line Service Desk Engineer to provide high-quality technical support to a diverse customer base. This role offers the opportunity to build your technical skillset in a fast-paced, supportive environment, with clear progression and ongoing development.


What you’ll do
*Act as the first point of contact for IT support queries via phone, email, and ticketing systems
*Diagnose and resolve 1st line issues across desktops, laptops, and user accounts
*Escalate more complex incidents to 2nd/3rd line teams where required
*Manage and update support tickets, ensuring accurate documentation
*Deliver excellent customer service, keeping users informed throughout


You’ll work closely with internal technical teams and external clients to ensure issues are resolved efficiently and to a high standard.


What we’re looking for
*Previous experience in a Service Desk or IT support role
*Strong understanding of Windows environments and Microsoft 365
*Excellent communication and customer service skills
*Ability to prioritise and manage multiple tickets effectively
*A proactive approach and willingness to learn


The ideal candidate will bring a positive, customer-first mindset and enjoy working in a collaborative, fast-paced MSP environment.


Why join?
*Clear progression pathways within a growing organisation
*Funded certifications and ongoing training support
*Hybrid working after probation
*Annual bonus and excellent benefits package


Apply now to develop your IT career within a forward-thinking and supportive team.