Customer Service Agent
*£12.71 + Bonus scheme
*Location: Poole
*Job Type: Full-time, Permanent
Are you passionate about delivering outstanding customer service and helping people? If you pride yourself on warm communication, problem-solving, and getting things right the first time, this Customer Service Agent role could be the perfect fit for you. Join our friendly, people-focused team and play a vital role in providing clear, confident, and compassionate support to our customers.
Day-to-day of the role:
*Take personal ownership of each customer interaction with warmth, empathy, and efficiency.
*Handle inbound and outbound calls confidently and professionally.
*Understand the customer’s situation and follow instructions and training to deliver the correct outcome.
*Document all contact information accurately, following standard operating procedures.
*Support team and operational goals including KPIs and SLAs.
*Adhere to company policies, processes, and values at all times.
*Take personal responsibility for your own health and safety at work.
*You’ll play a crucial part in maintaining the smooth running of our customer service operation and ensuring every customer receives the high standard of care they expect from us.
Required Skills & Qualifications:
*Minimum GCSE Grade C (or equivalent) in English & Maths.
*At least 1 year’s experience in a customer service or contact centre environment (desirable).
*Strong communication and listening skills.
*A friendly, professional approach to customer interactions.
*Attention to detail and a strong work ethic.
*Ability to work under pressure in a busy environment.
*Basic IT skills (Word, Excel, email, internet).
*Reliability, adaptability, and the ability to self-motivate.
Benefits:
*Bonus Scheme – your good work is rewarded.
*Discounted Gym Membership.
*Cycle-to-Work Scheme & Free Nearby Parking.
*Regular Treats & Incentives.
*Supportive Management who want you to succeed.
*Team Events & Charity Involvement throughout the year.
*Birthday Day Off after one year of service.
*Dress for Your Day.
*Employee Assistance Programme, Mental Health First Aiders & Neurodiversity Champion.
*Clear opportunities for progression within the business.
If you love helping people, enjoy problem-solving, and want to be part of a supportive and friendly team, we’d love to hear from you. Please submit your CV and cover letter detailing your relevant experience and why you are interested in this Customer Service Agent position.