Job Overview
We are seeking a highly organised and proactive Operations Administrator to support our operational functions. The successful candidate will have a strong administrative background, excellent customer service skills and experience coordinating bookings on internal systems.
This role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities, and communicates confidently with customers, suppliers, and internal teams.
Key Responsibilities
*Provide day-to-day administrative support to the Operations team
*Book containers onto the system in line with operational requirements
*Liaise with customers to confirm bookings, provide updates, and resolve queries
*Maintain accurate and up-to-date records across internal systems and spreadsheets
*Coordinate with transport providers, depots, and internal departments
*Handle customer enquiries via phone and email in a professional, timely manner
*Ensure all documentation is completed accurately and in line with company procedures
*Monitor workloads and flag any delays or issues to relevant stakeholders
*Support general office administration duties as required
Skills & Experience Required
*Proven experience in an administrative or operations support role
*Strong customer service background with confident communication skills
*Experience booking jobs, containers, or orders onto internal systems
*High level of accuracy and attention to detail
*Strong organisational and time management skills
*Comfortable working in a fast-paced operations or logistics environment
*Confident using IT systems, including Microsoft Office (Excel, Outlook, Word)
*Ability to work independently as well as part of a team
Personal Attributes
*Reliable and professional
*Proactive with a problem-solving mindset
*Strong work ethic
*Adaptable and able to manage changing priorities
What We Offer
*Competitive salary (dependent on experience)
*Stable and supportive team environment
*Opportunity to develop within operations and logistics