Positive Employment is currently recruiting for a Housing Systems Officer for our client a government organisation in Rugby, Warwickshire.
This role is a temporary contract initially for 2 months with the possibility to extend. Hybrid working, once a week on site. Potential for Temp to Perm.
Duties and Responsibilities but not limited to:
*Completion of annual statutory reports pulled from Cx such as LADR & LAHs and checking the data within these reports.
*Manage upgrades – through test and moving into live system, feeding back & resolving issues as they arise.
*Deciding when a support call needs to be logged, logging it, comfortable in having discussions with Civica support desk & internal colleagues & moving forward to resolving the issue.
*Setting up & deleting new users & restricting permissions etc.
*Liaison with finance colleagues to make sure payments go on to accounts.
*Dealing with Cx queries from users & abilities to fix some things.
*Working on interfaces with different systems where data needs to pass between.
*Willingness to attend Cx events such as PEG & interaction with other users on the User Group to represent the organisation’s interests.
Personal Requirements:
*Someone who understands Civica Cx for Housing (as opposed to other Civica products or Cx for different specialities).
*Ability to build reports from Cx.
*Ability to launch new features and modules such as SMS messaging and tenant portal.
*Ability to continue developing the data on Cx such as adding leaseholders.
*Ability to manage year end processes on Cx – rent increases, changes to direct debits, exchanging data with the Benefits IT system.
Working Hours: 37hrs / 9:00am - 17:00pm / Monday - Friday
Pay: £19.76 per hour (Rate Negotiable)
Please note this role is within the scope of IR35.