Full-time, Permanent (37 hours + on-call rota)


The Role
You’ll be joining a well-established, fast-growing UK tech company with over 20 years’ experience delivering a leading infrastructure asset management platform used by organisations across the UK and internationally. Their software helps customers manage and optimise real-world infrastructure and physical assets, supporting everything from day-to-day operations through to long-term planning.
We’re looking for a bright, personable 1st Line Customer Support professional to join a friendly and fast-paced team. This is a blended role combining:
*Front-line customer support
*Technical training delivery
*Documentation and content creation
You’ll work closely with experienced team members to support customers, resolve issues, and deliver high-quality training and resources.


What We’re Looking For
Essential:
*Minimum 1 years’ experience inIT / software support
*Strong communication and customer-facing skills
*A Level within a STEM subject
*Ability to explain technical concepts clearly
*Excellent written/documentation skills
*Comfortable with MS Office and general IT tools
*Strong problem-solving skills and willingness to learn


Working Hours
*Mon-Thurs: 09:00-17:00
*Friday: 09:00-16:30
*Plus on-call rota (paid allowance) - minimum 2 slots per week


Benefits
*Annual pay review & discretionary bonus!
*Increasing holiday entitlement with service
*Pension scheme
*Private healthcare, life insurance & income protection (post-probation)
*Cycle to Work scheme


Please send your CV to the hiring team to be considered.
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