We have an exciting opportunity for an Account Manager to join the team of a specialist cleaning services organisation based in Manchester.
This is a proactive customer service and administration based role, working within a small team and managing relationships with large national clients.
Our client has a great reputation in the industry and is seeking an enthusiastic and flexible all-rounder to work as part of a busy team within a supportive company.
What You’ll Get
*£33-35K salary
*Excellent benefits including Medical Health Cash Plan, Company Sick Pay, Enhanced Pension Contribution and Life Assurance Scheme
*Career progression & professional development
*Supportive team culture & great work-life balance
Role & Responsibilities
*Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email
*Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations
*Attend internal and scheduled external meetings and training
*Works closely with all members of our sales teams both internally and externally
*Use company CRM to effectively report activity, update data and key information and communicate both internally and externally in a professional manner
*Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.
*Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations
*Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated
*Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution
*Liaise with finance to ensure invoices are up to date in a timely manner
Requirements
*Skilled in building and leveraging relationships over the phone
*Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills
*Minimum of 3 years’ experience in an operational/commercial role in the FM sector
*Passionate about putting the customer first with a positive and friendly attitude
*Ability to empathise as well as a directive style when required to reach resolution
*Ability to converse confidently with external customers
*Good organisational skills with a detailed and structured approach to work
*Ability to multi-task and be resilient in a high pressured and fast paced environment
*Demonstrates the ability to work closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goal