Job Title: Senior Administrator
Location: Chichester, West Sussex
Job Type: Full-Time
Department: Sales / Client Services
Salary: Circa £25k to £30k d.o.e.
Reports To: Managing Director / Finance Director
Job Summary for the Senior Administrator:
We are looking for a dynamic and customer-focused Senior Administrator to join our team in the print/manufacturing industry. This role is responsible for receiving and processing customer orders through to production and despatch.
Key Responsibilities for the Senior Administrator:
*Act as the primary liaison between clients and internal teams, ensuring clear communication and timely delivery of all products.
*Understand client specifications, artwork requirements, and compliance standards related to product production.
*Collaborate with production, design, and logistics teams to ensure accurate and on-time order fulfilment.
*Provide clients with updates on order status, lead times, and any changes in production schedules.
*Resolve client issues efficiently, ensuring a high level of service and satisfaction.
In addition, the position could develop and include more sales focused responsibilities such as the following:
*Monitor market trends and competitor activity to identify new business opportunities.
*Customer new quotes and sales follow ups including existing extensive client base.
*Maintain accurate records of client interactions, orders, and account status using CRM systems.
Qualifications:
*Proven experience in administration processes, preferably within the printing, packaging, or manufacturing sectors.
*Excellent communication, negotiation, and interpersonal skills.
*Ability to manage multiple projects and deadlines in a fast-paced environment.
*Proficiency in CRM software and Microsoft Office Suite.
Benefits:
*Competitive salary of £25K - £30k (d.o.e.)
*Performance-based bonuses.
*Pension scheme and paid holidays.
*Supportive and collaborative team environment.