Sales/Account Manager
Location: Dorking, Surrey
Type: Full-time, Permanent
About the Company
Our client is a rapidly growing, global, design-led supplier of gifts and gadgets. As an employee-owned business, they are committed to innovation, creativity, and investing in their people, offering clear progression pathways and a collaborative, supportive environment.


They are seeking an experienced Account Manager / Sales professional to join a dynamic and high-performing commercial team. This is an exciting opportunity to manage and grow a portfolio of established accounts while identifying new business opportunities within the independent retail sector.
Working closely with the Sales Director and other members of the team, you will take ownership of key customer relationships, drive sales performance, and contribute to strategic account development. You will play a pivotal role in delivering exceptional customer service while maximising revenue and profitability across your accounts.


Key Responsibilities
* Manage and develop a portfolio of independent retail accounts, driving sales growth and profitability
* Build strong, long-term relationships with customers, acting as a trusted commercial partner
* Identify opportunities to upsell, cross-sell, and introduce new product ranges
* Handle incoming sales enquiries and proactively engage with clients via phone and email
* Prepare and deliver compelling sales presentations and product pitches
* Maintain and update CRM systems with accurate customer and sales data
* Coordinate with internal teams, including Logistics, to ensure smooth order fulfilment and delivery
* Monitor sales performance, analyse trends, and report on account activity
* Support the planning and execution of the marketing and sales calendar
* Represent the business at trade shows and industry events


Skills & Experience
* Proven experience in an Account Manager, Sales Executive, or similar commercial role
* Experience within the gift, toy, or similar FMCG sectors is highly desirable
* Strong understanding of account management, sales cycles, and customer relationship development
* Demonstrated ability to meet or exceed sales targets
* Confident communicator with excellent interpersonal and negotiation skills
* Highly organised with the ability to manage multiple accounts and priorities
* Strong commercial awareness and a proactive, results-driven mindset
* IT proficient, with experience using CRM systems, Excel, and PowerPoint
* Experience working with independent retailers or within a wholesale environment is advantageous


Personal Attributes
* Commercially driven and target-focused
* Relationship-builder with a customer-first approach
* Self-motivated, proactive, and resilient
* Strong team player with a collaborative mindset
* Adaptable and eager to contribute to a fast-paced, growing business


What’s on Offer
* Opportunity to join a growing, design-led, global business
* Employee-owned company with a strong people-focused culture
* Clear progression and development opportunities
* Supportive leadership and collaborative team environment
* Exposure to exciting products and a creative industry