IT Service Analyst
Milton Keynes – hybrid working is offered where operationally feasible, after probation
Competitive salary, negotiable depending on your experience and expertise + benefits
Core Support hours are between 8am and 6pm on weekdays. Some additional on call rota support will be required.
Additional support hours mean that you will be required to be part of the On Call Rota - Monday-Friday 6pm-9pm, and weekends 9am - 12 noon, approximately once in every six-eight weeks.


Are you ready to bring your IT and customer service expertise to a role where your skills and unique perspective can make a lasting impact?


What Sets Us Apart


At MHA, we’re about people first – our people, our clients, and the communities we serve. As one of the UK’s top 15 accountancy firms and a proud member of Baker Tilly International, the 9th largest network in the world, we are a hub of global knowledge with a strong local commitment.


Our people-focused approach truly sets us apart. Here, you won’t just be another face in the firm; you’ll be part of an ambitious, driven team dedicated to continuous learning and growth. We invest in our people because they are the foundation of our success. We take immense pride in being awarded gold for Investors in People. This recognition reflects our deep commitment to nurturing talent and ensuring every individual feels valued and supported.


Qualification and Essential Skills


Qualifications:


*ITIL Foundation desirable
*Technical Certification such as CompTIA or equivalent desirable


Essential skills:


*Experience in a customer facing IT role
*Skilled in the creation and delivery of customer focused presentations and communications
*Experience working within an IT Managed Service environment
*A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems
*Experience working with ITIL service and support processes
*Strong analytical and diagnostic skills for problem resolution and root cause analysis
*A broad understanding of technology and a good level of awareness of technical concepts
*Excellent knowledge of Microsoft products
*Any experience supporting business applications would be an advantage
The offering


*Genuine Work Life balance
*33 days holiday Inc. bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days)
*Competitive salary package
*Employee Recognition awards.
*Paid CSR Volunteering time.
*Accredited Investor in People.
*A new and improved programme for Succession planning and supportive management structure to help you realise your potential.


And more!