Import Coordinator – Sea Freight (Far East Focus)
Location: North of Ipswich | Hybrid Working Available
Are you an experienced Import Coordinator with strong Far East Sea freight experience looking for your next challenge?

We are a multi award-winning logistics and supply chain solutions provider, seeking an Import Coordinator to join our established and growing Import team in Ipswich.
This is a key operational role where you’ll manage end-to-end import sea freight shipments, working closely with overseas agents and UK clients in a fast-paced, customer-focused environment. Hybrid working, career development, and a supportive team culture are all part of what’s on offer.
About the Role
You’ll be responsible for the seamless movement of import cargo — primarily from the Far East — ensuring exceptional service levels and efficient operations from origin through to final delivery.
Key Responsibilities
*Managing end-to-end import sea freight shipments, with a strong focus on Far East trade lanes
*Liaising with overseas agents, suppliers, and clients to ensure timely dispatch and delivery
*Accurately managing shipments within CargoWise, in line with agreed KPIs
*Maintaining high data quality standards to support real-time shipment visibility
*Ensuring timely receipt and processing of shipping documentation and customs clearance information
*Planning and arranging final mile delivery to meet specific client requirements
*Proactively tracking and tracing shipments and resolving issues or delays
*Ensuring all client SOPs are consistently followed
*Issuing accurate job costing and invoicing
*Building and maintaining strong client relationships to support long-term partnerships
What We’re Looking For
*Proven experience in import sea freight operations within a freight forwarding environment – essential
*Hands-on experience managing Far East imports – highly desirable
*Experience using CargoWise or a similar Transport Management System
*Strong organisational and time management skills
*Excellent communication and customer service abilities
*High attention to detail and strong problem-solving skills
*A proactive, solutions-driven mindset
*Experience with purchase order management is an advantage
What’s On Offer
*£30,000 to £37,000 (top end for experienced candidates with Import & Far east knowledge)
*Hybrid working, offering flexibility and work-life balance
*Award-winning training and genuine career development opportunities
*A supportive, diverse, and forward-thinking team environment
*A comprehensive benefits package, including:
*Healthcare Plan
*Enhanced holiday allowance
*Cycle to Work scheme
*Gym and experience day discounts
*Loyalty rewards and recognition scheme