Head Housekeeper Telford | Single-Site Hotel
£30,742 per annum
40 hours per week | 5 days out of 7
About the RoleAn exciting opportunity has arisen for an experienced Head Housekeeper to lead operations at a busy hotel site in Telford. This is a hands-on leadership role, ideal for someone who thrives on delivering high standards, building strong teams, and driving continuous improvement.
What You’ll Be Doing*Leading, motivating, and developing a high-performing housekeeping team
*Managing day-to-day operations including linen, stock, equipment, and workflows
*Ensuring excellent cleanliness standards through regular room inspections
*Maintaining health & safety compliance at all times
*Building strong, professional relationships with clients
*Monitoring performance, managing budgets, and driving cost efficiencies
*Recruiting, training, and coaching team members to reach their full potential
*Supporting business growth through reporting, meetings, and site expertise
What We’re Looking For*Proven experience in a senior housekeeping role within a hotel environment
*Strong leadership skills with a track record of managing teams
*Confident communicator with good IT skills
*Experience managing budgets, KPIs, and operational performance
*Solid understanding of health & safety regulations
*A calm, solutions-focused approach with the ability to work under pressure
Desirable (Not Essential)*Knowledge of HR processes, recruitment, and workforce planning
*Experience using housekeeping or operational management systems
*Flexibility to support other sites when needed
The Right Person Will Be*Honest, reliable, and professional
*A positive team player who leads by example
*Passionate about developing others
*Focused on continuous improvement and high standards
What’s in It for You?* Career development and progression opportunities
* Private medical insurance
* Full training and ongoing support
* Early access to a portion of earned wages
* Wellbeing support & confidential mental health assistance
* 5.6 weeks’ holiday (pro rata)
* Workplace pension scheme (subject to eligibility)
* Life insurance after qualifying period
If you’re a motivated housekeeping professional ready to take the next step in your career, this is a fantastic opportunity to make a real impact.