Service Advisor - Premium Automotive Brand (Brighton)
£29,500 Basic | OTE £40,000 | Full-Time
An exciting opportunity has arisen for an experienced Service Advisor to join a busy and high-performing team at a premium automotive dealership in Brighton.
This role is ideally suited to someone who is highly organised, customer-focused, and confident in delivering a first-class service experience. You’ll also benefit from a structured, manufacturer-led training programme, offering ongoing development and accredited status.
The Package:*£29,500 basic salary
*On-target earnings of £40,000
*Monday to Friday: 8:00am - 6:00pm
*1 in 4 Saturdays: 8:00am - 1:00pm
Key Responsibilities:*Liaising with customers regarding outstanding work and service updates
*Managing bookings including appointments, reservations, and MOTs
*Maintaining accurate customer records and supporting database growth
*Delivering excellent customer service and processing payments
*Keeping customers informed throughout their vehicle’s time in the workshop
*Accurately completing job cards and documentation
*Working closely with internal departments to maximise opportunities
*Managing courtesy cars effectively
*Handling customer queries and complaints in a professional manner
About You:*Minimum 2 years’ experience as a Service Advisor (essential)
*A confident, customer-focused individual who thrives in a fast-paced environment
*Strong communication skills with the ability to build rapport and clearly explain information
*Well organised with the ability to prioritise workload effectively
*A team player with a proactive and professional approach
Desirable:*Experience within a franchised dealership or premium brand environment
*Knowledge of service department systems and processes
This is a fantastic opportunity to join a successful team within a premium automotive environment, offering strong earning potential and career progression.