Full job descriptionOperations Manager / Senior Office Manager
Property Industry
Hertfordshire (within 45 mins of Broxbourne)
Salary circa £45,000 + performance bonuses (Negotiable depending on experience)

A highly successful and fast-growing property business is seeking a confident, commercially minded Operations Manager to work directly alongside the Managing Director as a true strategic support.

This is a newly created position due to continued growth and expansion. The business has an established presence, a modern approach, and a strong reputation within the industry, with multiple offices operating in close proximity.

This role would suit an experienced Operations Manager, or a highly capable Office Manager / Senior PA from within the property sector who thrives in a fast-paced, hands-on environment and is looking to step into a broader operational leadership role.

The Role
Acting as a key support to the Managing Director, you will play a central role in ensuring the smooth and efficient running of the business across multiple offices.

Responsibilities will include:
*Overseeing day-to-day operations across 3 offices
*Reviewing, improving and streamlining internal processes and systems
*Supporting business performance through efficiency improvements and cost-saving initiatives
*Assisting with HR matters including employee relations and performance monitoring
*Conducting final checks on payroll and commission structures prior to processing
*Managing compliance requirements (including AML checks and regulatory records)
*Maintaining records for company vehicles (MOT, tax, insurance) and business insurance policies
*Monitoring staff performance and supporting management with accountability measures
*Producing reports on operational performance, efficiencies and profitability
*Managing office resources including equipment, stationery and staff facilities
*Overseeing petty cash and general office expenditure
*Supporting implementation of new systems, processes and business initiatives
*Acting as a key point of contact between departments and senior leadership
About You
*Previous experience within the property industry is essential (estate agency experience highly desirable)
*Proven background in operations, office management, or senior administrative leadership
*Highly organised with strong attention to detail
*Commercially aware with the ability to identify inefficiencies and suggest improvements
*Confident, proactive and able to work closely with senior leadership
*A strong communicator who can build trust across all levels of the business
*Hands-on approach with a "no task too big or small" mindset
*Able to handle sensitive information with discretion
*Full UK driving licence and access to your own vehicle (essential)
*Based within a commutable distance of Broxbourne (max 45 minutes)
What’s on Offer
*Salary circa £45,000 per annum depending on experience
*Performance-related bonuses linked to company success
*Additional discretionary bonuses for ideas that drive efficiency and cost savings
*Opportunity to work directly with the Managing Director and play a key role in business growth
*Long-term career opportunity within a stable and expanding company
This is a rare opportunity to step into a pivotal role within a growing business where your input will genuinely make an impact.