Full job descriptionCustomer Service Administrator
Witham | Full-Time | Permanent


I am working exclusively with a well-established and values-driven business in Witham to recruit a Customer Service Administrator for their Service Department. This is a key site-based role, ideal for someone who enjoys balancing customer interaction with strong administrative skills with a keen eye to detail within a fast-paced service environment.
This position plays a vital role in ensuring customers receive a professional, transparent, and seamless experience from start to finish, while also maintaining precise control over costing and invoicing.
The Role
As Customer Service Administrator, you will act as the central link between customers, the workshop, and internal systems, ensuring service activity is delivered efficiently, compliantly, and profitably.
Key responsibilities include:
*Acting as the main point of contact for customers throughout the service lifecycle
*Managing bookings and rebooking’s in coordination with the Workshop Controller to optimise capacity
*Keeping customers fully informed at each stage of the process and identifying opportunities to upsell
*Accurately costing and invoicing both retail and work in line with company processes, legal requirements, and business standards
*Maintaining high levels of accuracy across systems, records, and financial data
*Proactively identifying opportunities to improve service processes and customer satisfaction
Candidate Requirements
Essential:
*Proven experience delivering excellent customer service and managing customer expectations
*Strong verbal and written communication skills
*High level of numeracy with confidence handling margins, costs, and invoicing
*Good IT skills with experience using CRM or customer record systems
*Strong organisation skills and attention to detail
Salary & Benefits
*£30,500 basic salary with a discretionary bonus scheme (OTE £37,500)
*45 hours per week and work every other Saturday for 5 hours (Paid overtime)
*24 days annual leave plus bank holidays
*Simply Health care plan
*Staff referral scheme
*Enhanced maternity and paternity leave
*Employee Assistance Programme (EAP)
To apply for this Customer Service Administrator position, please submit your CV any questions please call Sian on .
**Please only apply if you have the relevant experience and can work every other Saturday**