Full job descriptionJoin a fast-moving, customer-driven team where your attention to detail and ability to deliver outstanding service will directly support business growth.
Role Purpose:
The Sales Administrator plays a key role in delivering exceptional customer service within a fast-paced, technical environment. Acting as a central point between customers, suppliers, and internal teams, you will ensure accurate quotation generation, efficient order processing, and a seamless overall customer experience.
This role combines customer service excellence with technical understanding, supporting both client satisfaction and business growth through proactive communication, attention to detail, and continuous process improvement.
Benefits:
*Salary: £26,000 – £28,000 (depending on experience)
*Mon-Fri 08:00 – 17:00
*Bonus structure
*Medical insurance
*Pension scheme
*Company car (after successful probation)
*Supportive and energetic working environment
*Strong team culture with excellent staff retention
*Opportunities for development within a growing business
Day-to-Day of the Role:
*Provide outstanding customer service, ensuring every interaction is handled professionally and efficiently
*Generate accurate and timely quotations for electrical and facilities maintenance products
*Manage customer enquiries, complaints, and escalations with a high level of technical accuracy
*Liaise with suppliers to source products, confirm pricing, and communicate delivery times
*Identify opportunities to upsell or cross-sell products to existing customers
*Support the smooth running of order processing, quotations, and returns management
*Manage returns and chargeable collections, ensuring processes are efficient and customer-focused
*Work collaboratively with internal teams to maintain a positive, "can-do" team environment
*Continuously look for ways to improve processes and enhance the customer experience
Required Skills & Experience:
*Previous experience in a customer service, sales support, or administrative role
*Background or knowledge within electrical products, facilities maintenance, or supply chain (highly desirable)
*Strong organisational and multitasking skills with excellent attention to detail
*Excellent communication and interpersonal skills
*Ability to work effectively in a fast-paced environment
*Proactive, solutions-focused mindset with a commitment to continuous improvement
*Strong team player with a positive and collaborative attitude
*Proficient in Microsoft Office; experience with Sage50 and/or HubSpot is an advantage
Kickstart your career with a dynamic and growing business and apply now for immediate consideration!