Customer Service Administrator
other jobs TEAM POWER PLACEMENTS LTD
Added before 4 Days
- Full Time, Permanent
- £30,000 per annum
Job Description:
Full job descriptionWe are looking to a recruit an experienced Customer Services Advisor for our client based in Thamesmead/ Erith/ Belvedere borders.
HOURS & ROTA*
The hours and days required to work for this role are based on a shift pattern and you must be able to work all the shift patterns for this role;
5 days working out of 7 days ( 1 day WFH )
Working Hours
8am – 4.00pm x 4 days max in the office
2pm – 10pm ( this shift is WFH and 1 day only Mon - Fri.)
Weekend shifts are WFH ; Hours ;
to include 1 full weekend and 1 x Saturday every month
THE ROLE
This role is a full customer services role and will cover dealing with various client requests and queries
ranging from delivery and stock issues calls to helpdesk calls regarding facilities problems in client buildings that need to be repaired etc
Duties of the Customer Services /Client Services Advisor
Taking high volume of inbound calls from clients regarding queries/questions regarding;
delivery times, stock requirements, building facility issues ranging from mechanical, electrical or leaks etc
Entering details onto in house database which will advise of available operative to undertake the work within SLA’S
Updating client on works/repairs/deliveries etc
Liaising with other departments ( warehouse/logistics) and areas of business for updates
Escalating any issues to Supervisors
Experience and Skills
*Proven experience in a similar role; Customer Services, Helpdesk, Engineer coordinator, Facilities, Repairs Coordinator, Maintenance, Client Services, distribution etc
*Excellent all round communication skills
*Happy working to deadlines and SLA’s
*Can work under own initiative in a team environment
*Good problem solving skills – can offer solutions and make business led decisions
*Enjoys working in a customer service role, adding value and making a difference
*Good understanding of IT Systems
*Must be able to work the full shift patterns above *
If you have a passion for offering great client services, enjoy working on a flexible rota, want to work in a large company offering long term opportunities and career growth and you can get to Erith/Thamesmead/Belvedere easily ( Elizabeth Line and Abbey wood are 5 min bus ride and Belvedere station is 10 mins walk from the offices then please send your CV over asap
Salary ; £30k
Hols ;25 + 8 bank hols
HOURS & ROTA*
The hours and days required to work for this role are based on a shift pattern and you must be able to work all the shift patterns for this role;
5 days working out of 7 days ( 1 day WFH )
Working Hours
8am – 4.00pm x 4 days max in the office
2pm – 10pm ( this shift is WFH and 1 day only Mon - Fri.)
Weekend shifts are WFH ; Hours ;
to include 1 full weekend and 1 x Saturday every month
THE ROLE
This role is a full customer services role and will cover dealing with various client requests and queries
ranging from delivery and stock issues calls to helpdesk calls regarding facilities problems in client buildings that need to be repaired etc
Duties of the Customer Services /Client Services Advisor
Taking high volume of inbound calls from clients regarding queries/questions regarding;
delivery times, stock requirements, building facility issues ranging from mechanical, electrical or leaks etc
Entering details onto in house database which will advise of available operative to undertake the work within SLA’S
Updating client on works/repairs/deliveries etc
Liaising with other departments ( warehouse/logistics) and areas of business for updates
Escalating any issues to Supervisors
Experience and Skills
*Proven experience in a similar role; Customer Services, Helpdesk, Engineer coordinator, Facilities, Repairs Coordinator, Maintenance, Client Services, distribution etc
*Excellent all round communication skills
*Happy working to deadlines and SLA’s
*Can work under own initiative in a team environment
*Good problem solving skills – can offer solutions and make business led decisions
*Enjoys working in a customer service role, adding value and making a difference
*Good understanding of IT Systems
*Must be able to work the full shift patterns above *
If you have a passion for offering great client services, enjoy working on a flexible rota, want to work in a large company offering long term opportunities and career growth and you can get to Erith/Thamesmead/Belvedere easily ( Elizabeth Line and Abbey wood are 5 min bus ride and Belvedere station is 10 mins walk from the offices then please send your CV over asap
Salary ; £30k
Hols ;25 + 8 bank hols
Job number 3703806
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Company Details:
TEAM POWER PLACEMENTS LTD
Company size: 1–4 employees
Industry: Admin, Secretarial & PA
Independant boutique agency specialising in permanent placements, covering all office support roles ;Administration, Customer Service, HR, Marketing, ...