Full job descriptionAmour Recruitment is seeking a Customer AccountSupport Administrator to work for our client based in Ashford, Middlesex.
This is a brand-new role and is offered as working from home, but you will be expected to attend meetings at their office if and when, so must be within a reasonable commutable distance and happy to pay at your expense for any commute.
You’d be the go-to person for anything related to international deliveries, handling customer enquiries, fixing issues, working with delivery partners, and making sure shipments run smoothly.
Duties include:
*Check new international delivery enquiries (missing parcels, delays, tracking issues). Log them, respond to customers, and start chasing answers from delivery partners.
*Coordinate with couriers/suppliers to resolve issues. You might be emailing or calling partners in different countries to track down shipments or fix disruptions.
*Update customers with progress and help onboard new customers
Personal requirements:
*Strong ability to analyse and interpret data across multiple systems with accuracy.
*Proficiency in Microsoft Excel and wider Microsoft Office with accurate data entry skills
*Experience in shipping, postal services, supply chain, or e-commerce fulfilment would be a strong advantage
*Managed customer issues end-to-end with the ability to prioritise workload
Hours: Monday to Friday 08.30 – 17.00
Salary: £26,000 - £28,000
To be considered for this new opportunity apply now or call Amour Recruitment for more information.