Full job descriptionUnited Careers are looking for an experienced Sales Professional to work for a used car dealership in South Woodham Ferrers near Chelmsford in Essex.
Job Description:
Sales Specialist
Reporting To: Aftersales and Operations Manager
Department: Workshop
Role Overview:
You will play a crucial role in upholding their reputation for exceptional service. Your primary focus will be to ensure every customer enjoys a seamless aftercare experience.
Our client is the UK’s largest SUV dealership, known for its extensive vehicle range, award-winning customer service, and innovative approach.
Alongside their sister companies, they provide comprehensive automotive solutions—from tailored finance options to premium vehicle acquisitions. Together, they are dedicated to excellence, continuous growth, and delivering outstanding customer experiences.
A typical day will include:
- Taking service warranty bookings and inputting on system
- Greet customers, discuss, identify and progress routine service and repair requirements
- Promote the sale of service/accessories
- To ensure that maximum profit is achieved from all service works in accordance with company policy
- Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis-testing-inspecting
- Ensure that service, repair jobs are completed satisfactorily and to time specified, making sure all warranty items are available for return to manufacturers
- To issue repair orders to the workshop technicians adding any further information that may assist with repair
- To ensure that any delay in the completion of work is reported to the customer
- To ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly
- Accept payments for work according to company policy
- To accurately cost all invoices for payment
- Ensure that all clerical functions within the Reception area are carried out in accordance with company policy
- To ensure price lists and charge out rates are kept up to date at all times
- To prepare and analyse job cards for work carried out under the terms of warranty
- Ensure that all warranty policies and procedures are adhered to
The ideal candidate:
- Experience in a Service/Sales Advisor role
- Have a proven track record of delivering outstanding customer service
- Knowledge of the Motor industry, parts and service
- Excellent communication and organisational skills
- Ability to communicate equally with mechanics, customers and senior management
- Extensive knowledge of Microsoft Office (Outlook, Excel, Word, etc)
Hours: 42.00 hrs per week average (Monday to Friday, 8am to 5:00 pm. 1 in 3 Saturday’s 8am to 1pm)
Pay: £30k-£32k pa (Uncapped OTE £85k potential)
Job Code: UC6305
Job Types: Full-time, Permanent
Benefits:
*Company events
*Free parking
*On-site parking
Experience:
*Sales: 2 years (required)
Work Location: In person