Full job descriptionCustomer Service Administrator
*Location: Glasgow / Central Belt
*Salary: £28k + bonus
*Job Type: Permanent, Full-time
Join a well-regarded residential property and housebuilding organisation as a Customer Service Administrator within the Customer Experience team. This role offers a varied, customer-facing experience, supporting homeowners and coordinating remedial works across residential developments.
Day-to-day of the role:
*Act as the first point of contact for customers, handling enquiries via phone and email.
*Coordinate remedial and maintenance works with customers and nominated contractors.
*Schedule works, arrange access, and support operative and contractor diaries.
*Liaise with internal teams to ensure issues are resolved efficiently and without unnecessary escalation.
*Prepare and process invoices and related administration within agreed approval limits.
*Maintain accurate records and documentation, ensuring data integrity at all times.
*Manage inbox correspondence, ensuring responses are issued within service level agreements.
*Represent the organisation’s brand professionally and consistently.
Required Skills & Qualifications:
*Previous experience in a customer service or administrative role (experience in property or construction environment is desirable).
*Strong organisational and time-management skills with the ability to handle multiple priorities.
*Confident communicator with excellent customer service skills.
*Comfortable liaising with contractors, suppliers, and internal teams.
*High attention to detail and strong administrative capability.
*Competent IT skills, including Microsoft Word, Excel, and Outlook.
*Ability to work effectively under pressure in a fast-paced environment.
Benefits:
*Permanent position with a stable, reputable organisation.
*Supportive team environment with clear processes and structure.
*Opportunity to build experience within residential property and customer service.
Apply now and be part of a vibrant and exciting team.