IT Support Engineer – 6-Month Contract – Nottingham
My Customer is hiring an experienced IT Support Engineer to provide onsite 1st and 2nd line support to end-users across a busy and varied technical environment. You’ll also be involved in infrastructure, network, and security support activities, with guidance from remote teams.
IT Support Engineer job responsibilities:
*Deliver hands-on 1st/2nd Line support to staff, resolving hardware, software, and network issues.
*Troubleshoot and resolve incidents using an ITSM platform (Freshservice preferred, but experience with ServiceNow, Jira, or similar is also welcome).
*Set up and support new starters including workstation prep, user access, and onboarding assistance.
*Perform Windows OS troubleshooting, desktop/laptop imaging, and hardware deployment.
*Manage user accounts and permissions through Office 365 and Active Directory.
*Configure AV equipment and ensure meeting rooms are tech-ready.
*Provide basic LAN/WLAN network troubleshooting and support.
*Assist with infrastructure and security tasks in collaboration with remote teams.
IT Support experience required:
*Proven experience in a similar IT support role (1st/2nd Line).
*Strong troubleshooting and customer service skills.
*Familiarity with laptop builds, Windows OS, and peripheral support.
*Solid experience with Office 365 and Active Directory.
*Exposure to infrastructure/security and networking tasks is a bonus.
*A proactive and reliable team player who thrives in an onsite support environment.
This opportunity requires the IT Support Engineer to be based on-site 5 days per week in Nottingham.
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