Full job descriptionOur client, a well-established private healthcare company, are seeking a Patient Coordinator to join their friendly team, at their Leatherhead site.

*Driving license is required*

The Role
The Patient Concierge is responsible for delivering a first-class, end-to-end patient experience, supporting individuals from initial consultation through to surgery, ensuring a smooth and supportive journey throughout.

Key Responsibilities
*Manage the full patient journey from consultation through to surgery
*Update and maintain patient records using internal systems
*Support patient conversion against KPI targets
*Act as the main point of contact for patient queries (phone, email, face-to-face)
*Coordinate clinic flow, including waiting times and front-of-house service
*Support general administration, including file management and payments
*Carry out post-operative patient calls
*Ensure compliance with GDPR, Health & Safety, and Fire Marshal duties
*Act as out-of-hours contact on a rota basis and support occasional inter-site travel

The Person
*Previous experience in a customer-facing office, clinic, or healthcare environment
*Strong telephone manner and confident communicator
*Highly organised with strong attention to detail
*Comfortable working in a fast-paced, target-driven environment
*Strong IT skills, including Microsoft Office (Excel)
*Flexible approach to working hours, including occasional late finishes
*Team player with a proactive and responsible attitude

The Package
*Monday to Friday, 8am–4pm or 9am–5pm (with flexibility required for occasional late finishes/overtime)
*Offering a starting salary of £26,000pa
*25 days holiday + bank holidays
*Private medical insurance
*Workplace pension scheme
*Free eye tests
*Uniform provided
If this sounds like something of interest, apply now or get in touch for further details!