Full job descriptionTour Management Administrator
*Annual Salary: £26,000
*Location: York City Centre
*Job Type: Full-time
*Working Hours: Majority of the time you will be working Monday to Friday 9-5.30pm with very occasional weekend cover needed (days off back in lieu during the week)
We are excited to be recruiting for a Tour Management Executive/Administrator for one of my favourite clients. This role is crucial in providing day-to-day administrative support to the Tour Management Team and ensuring effective communication across all departments. If you thrive in a fast-paced environment and are committed to delivering customer excellence, this position is for you.
Day-to-day of the role:
*Serve as the primary office contact for the Tour Management team, offering administrative support and resolving issues efficiently.
*Organise and coordinate events, webinars, and recruitment activities for Tour Managers, including managing logistics like attendees, catering, and equipment.
*Update and maintain essential documents and manuals on the Tour Management Information System.
*Handle the processing of Tour Manager invoices and maintain accurate personal details and files.
*Assist in the production of reports and manage Tour Manager accommodation bookings as needed.
*Provide cross-functional support to other areas of the Operations Team, demonstrating flexibility and adaptability.
*Maintain and update Tour Manager profiles for customer documentation and administer the Tour Manager Ambassador incentive scheme.
*Offer administrative support for Tour Manager Visa applications and provide guidance to Tour Managers while on tour.
*Process tour feedback and ensure it is communicated to relevant departments.
Required Skills & Qualifications:
*Proven administration experience in a similar role.
*Ability to work under pressure and meet deadlines with a strong focus on detail and accuracy.
*Excellent organizational skills to manage multiple priorities.
*Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
*Exceptional verbal and written communication skills.
*Customer-focused mindset with a flexible and adaptable approach to change.
*Confidence in working independently in a dynamic environment.
*Professional telephone manner and comfortable interacting with strong personalities.
Benefits:
*Excellent working location in the city centre with easy public transport links
*Employee discounts
*33 days holiday inc bank holidays
*Buy and sell holiday scheme
*Healthcare benefits
*Enhanced maternity and paternity leave
*Contributory pension scheme
*Comprehensive training and support to ensure success in the role.
*Opportunities for professional development and growth within the company.
If this is of interest don’t hesitate in applying as the client is actively interviewing.