Service Desk Manager / Desktop Support Manager
other jobs Bench IT - TEAM
Added before 1 Days
- England,London,City of London
- Full Time, Permanent
- £60,000 per annum
Job Description:
Full job descriptionService Desk Manager / Desktop Support Manager
£60k Package, London
Bench IT are looking to onboard a Service Desk Manager/ Desktop Support Manager to manage a support team of 6 engineers for a dedicated managed support service working on site for a Global Asset Manager. The successful candidate should have the skills and experience included below;
*Day to Day team management and resource scheduling of 1st and 2nd support teams.
*Maintain high satisfaction levels and meet or surpass agreed service level agreements.
*Management and Performance Reporting, monitor and report on agreed SLA’s.
*Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management.
*EUC technical skill set: Windows 10/11, Active Directory, O365, Intune
*With a minimum of 3 years of Technical Support Lead experience, the lead will manage their local regional team and service level with regional handoffs as required.
*The EMEA Desktop Support Manager/Team Leader will expected to interlock with the APAC Team Leader.
*High priority incidents are to be worked on collaboratively using a follow the Sun model. Interaction with peers in APAC as part of continuity of Global Service.
*The Support Manager will be expected to regularly feed into the Continuous Service Improvement Plan (CSIP) for the service provider; providing trend analysis and recommendations.
*Ensure our support teams consistently exceed customer expectations.
Service Desk Manager / Desktop Support Manager
£60k Package, London
£60k Package, London
Bench IT are looking to onboard a Service Desk Manager/ Desktop Support Manager to manage a support team of 6 engineers for a dedicated managed support service working on site for a Global Asset Manager. The successful candidate should have the skills and experience included below;
*Day to Day team management and resource scheduling of 1st and 2nd support teams.
*Maintain high satisfaction levels and meet or surpass agreed service level agreements.
*Management and Performance Reporting, monitor and report on agreed SLA’s.
*Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management.
*EUC technical skill set: Windows 10/11, Active Directory, O365, Intune
*With a minimum of 3 years of Technical Support Lead experience, the lead will manage their local regional team and service level with regional handoffs as required.
*The EMEA Desktop Support Manager/Team Leader will expected to interlock with the APAC Team Leader.
*High priority incidents are to be worked on collaboratively using a follow the Sun model. Interaction with peers in APAC as part of continuity of Global Service.
*The Support Manager will be expected to regularly feed into the Continuous Service Improvement Plan (CSIP) for the service provider; providing trend analysis and recommendations.
*Ensure our support teams consistently exceed customer expectations.
Service Desk Manager / Desktop Support Manager
£60k Package, London
Job number 3737509
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Company Details:
Bench IT - TEAM
Bench IT is a boutique technical resourcing company specialising in bespoke recruitment, project and professional services. We are based in the City o...