Full job descriptionJob Title: Data Service Desk Associate
Duration: 6 months, extensions likely
Location: Bristol (fully office based)
Salary: £20.00 per hour PAYE
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Are you passionate about data and technology? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have an exciting opportunity for you to join our client’s Data Platforms Team as a Data Service Desk Associate!
About Us
Our client is a leading provider in the utilities sector, delivering electricity to nearly 8 million customers across the UK. With a commitment to excellence and innovation, they are dedicated to maintaining the highest standards of service and reliability.


Your Role
As a Data Service Desk Associate, you will play a crucial role in supporting internal IT service requests. This is your chance to work alongside talented developers and internal customers, ensuring that their queries and requests are handled efficiently and effectively.


What You’ll Be Doing:
*Delivering 1st line technical support to colleagues and escalating issues to senior team members as needed.
*Managing incoming requests to the service desk, acting as the primary point of contact for all Data Platforms-related IT queries.
*Following internal processes and ensuring documentation is meticulously recorded.
*Completing daily routine checks to confirm all platforms are operational, escalating issues when necessary.
*Raising Change Management requests, which includes obtaining necessary approvals and actioning migrations/access requests.
*Managing your time effectively to remain self-sufficient in your role.
What Makes You Stand Out:
We’re looking for someone with:


*Strong problem-solving abilities and excellent communication skills.
*A general understanding of Active Directory and basic networking concepts.
*Experience with ITIL practices, especially in ’Continual Service Improvement’.
*Familiarity with Oracle Products (Oracle Data Integration [ODI], Oracle Business Intelligence Enterprise Edition [OBIEE], Hyperion).
*Knowledge of Microsoft SQL Server.
*Experience supporting Business Intelligence Applications (PowerBI, WebFOCUS, OBIEE).
Who Should Apply:
This role is perfect for recent IT college and university graduates eager to gain experience and build a career in the field. Full training will be provided to ensure you succeed in your new role!


Why Join Us?


*Work in a vibrant and supportive team environment.
*Gain hands-on experience in a leading organisation within the utilities sector.
*Opportunity for professional growth and development.
*If you are ready to kick-start your career in data services and make a positive impact, don’t miss out on this opportunity!


Join us in transforming the way we manage data and support our customers. Your future starts here!
How to Apply:
To apply for this opportunity, please apply with an up-to-date CV.
Please note that if you haven’t heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.
Pontoon is an equal opportunities employer and an employment consultancy.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.