Full job descriptionRole: Senior Support Engineer
Location: London (Hybrid – 4 days on-site)
Salary: Up to £45,000 + bonus
Benefits: Share plan, private healthcare, enhanced annual leave, pension, life assurance, mental health support, gym discounts and more


Our client, a leading technology and infrastructure organisation, is hiring a Senior Support Engineer to support and maintain operational technology across a London-based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations.


You’ll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling.


What you’ll do
*Provide 2nd/3rd line support across enterprise technology platforms
*Manage and resolve incidents, service requests, and escalations within agreed SLAs
*Administer macOS, Google Workspace, Okta, Jamf and endpoint security platforms
*Support onboarding/offboarding workflows and identity management integrations
*Monitor device compliance and drive proactive remediation activities
*Produce root cause analysis reports and contribute to continual service improvement
*Manage ticket queues and coordinate with third-party suppliers where required
*Support monthly service reviews with KPI and SLA reporting
*Build strong stakeholder relationships across technical and operational teams


You’ll work closely with service delivery, account management, and engineering teams to ensure a consistently high standard of support and customer satisfaction.


What we’re looking for
*Experience in a 2nd/3rd line support role within an MSP or in-house environment
*Strong macOS administration experience
*Advanced knowledge of Google Workspace
*Experience with Okta or other identity and access management platforms
*Knowledge of endpoint management and security tooling including Jamf and SentinelOne
*Understanding of IT infrastructure and security best practices
*Excellent communication and stakeholder management skills
*Strong organisational and time management capability


The ideal candidate will be proactive, calm under pressure, detail-oriented, and comfortable working in a fast-paced technical support environment.


Why join?
*Up to £45k salary plus bonus
*Hybrid working with 4 days on-site in London
*Opportunity to work with modern cloud-first technologies
*Strong benefits package including healthcare and share scheme
*Career development and certification support


Apply now to join a growing technology team delivering exceptional support and operational excellence.