IT Support (Temp)
other jobs Pure Resourcing Solutions
Added before 7 hours
- England,East of England,Norfolk,Norwich
- Full Time, Temporary
- £14.50 - £18.50 per hour
Job Description:
Full job descriptionIT Support
Temp (c5 Months)
Norwich – Outskirts | On-site
I’m supporting a growing, international organisation looking for an IT Service Desk Analyst to provide interim support within a busy and collaborative IT team. This is a hands-on role focused on delivering day-to-day IT support across a multi-site user base.
Key Responsibilities
*Provide 1st & 2nd line support via tickets, phone, Teams and walk-ups
*Troubleshoot hardware, software and end-user issues across laptops, mobile devices and applications
*Monitor and manage tickets within a service desk system, ensuring SLAs and response times are met
*Set up and configure new user devices and accounts
*Work closely with wider IT teams to escalate and resolve more complex issues
*Maintain accurate documentation and contribute to knowledge base improvements
*Support continuous improvement of the service desk and user experience
Experience Required
*3–4 years’ experience in IT Service Desk or IT Support roles
*Strong troubleshooting skills across Windows, Office 365 and general IT hardware
*Exposure to cloud environments such as Azure and Intune
*Structured and process-driven approach, with awareness of audit and compliance
*Strong communication and customer service skills, with the ability to manage a busy workload
Apply Now!
Temp (c5 Months)
Norwich – Outskirts | On-site
I’m supporting a growing, international organisation looking for an IT Service Desk Analyst to provide interim support within a busy and collaborative IT team. This is a hands-on role focused on delivering day-to-day IT support across a multi-site user base.
Key Responsibilities
*Provide 1st & 2nd line support via tickets, phone, Teams and walk-ups
*Troubleshoot hardware, software and end-user issues across laptops, mobile devices and applications
*Monitor and manage tickets within a service desk system, ensuring SLAs and response times are met
*Set up and configure new user devices and accounts
*Work closely with wider IT teams to escalate and resolve more complex issues
*Maintain accurate documentation and contribute to knowledge base improvements
*Support continuous improvement of the service desk and user experience
Experience Required
*3–4 years’ experience in IT Service Desk or IT Support roles
*Strong troubleshooting skills across Windows, Office 365 and general IT hardware
*Exposure to cloud environments such as Azure and Intune
*Structured and process-driven approach, with awareness of audit and compliance
*Strong communication and customer service skills, with the ability to manage a busy workload
Apply Now!
Job number 3741239
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Company Details:
Pure Resourcing Solutions
Company size: 50–99 employees
Industry: Recruitment Consultancy
We are the professional recruitment consultancy for the East of England, specialising in accountancy, human resources, technology, marketing, professi...