Full job description

Customer Care Expert Location: Ipswich (IP3)
Salary: £14.77 per hour
Hours: Monday to Friday, 07:30 - 17:00
Start Date: Immediate
About the RoleWe are recruiting on behalf of our client for a Customer Care Expert to join their busy Customer Care Centre in Ipswich. This is a temp-to-perm opportunity.
You will be a key point of contact for both new and existing customers, handling enquiries, processing hire orders, and responding to time-critical service and breakdown requests. This is a fast-paced, high-volume environment where delivering a consistently high level of customer service is essential.
Key Responsibilities*Act as the first point of contact for customer enquiries via phone and email
*Process hire orders, prepare accurate documentation, and ensure attention to detail
*Manage breakdown calls and service-related enquiries with urgency and professionalism
*Accurately log jobs, ensuring all relevant details and updates are recorded
*Liaise with transport planners, depots, engineers, and third parties to coordinate deliveries, collections, and repairs
*Provide customers with clear updates, estimated times of arrival, and effective solutions
*Build and maintain strong customer relationships, identifying opportunities to support business growth
*Meet performance targets including call answering times and email response times
*Escalate issues to management where necessary
About You*Previous experience in a customer service role within a fast-paced environment
*Excellent communication skills across phone and email
*Strong organisational skills with the ability to multitask effectively
*Ability to remain calm and solution-focused under pressure
*High level of accuracy and attention to detail
*Competent in Microsoft Office, including Excel
*A flexible and proactive team player
*Experience within plant hire, logistics, or a service-based environment is desirable
What’s on Offer*Temp-to-perm opportunity with long-term potential
*Competitive salary of £32,640
*Monday to Friday working hours
*Immediate start available


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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