Full job descriptionCustomer Services Advisor
Location: Redhill

Job Type: Permanent

Salary: £27,750

Hours: Full time – 36 hours per week
About the Role
We’re looking for a Customer Services Advisor to join a busy and supportive Customer Service Centre team. This is a fantastic opportunity to be part of an organisation focused on delivering excellent service and making a meaningful impact for customers.
You’ll play a key role in providing high-quality support across multiple channels, helping customers with a wide range of enquiries including repairs, rent accounts, and tenancy-related matters.
Key Responsibilities
*Deliver a high standard of customer service across telephone, email, social media, and online platforms
*Handle a variety of enquiries including repairs, rent queries, and tenancy support
*Diagnose issues and schedule repairs accurately, ensuring effective use of resources
*Support customers with payments and account enquiries
*Maintain accurate and up-to-date records using internal systems (including Microsoft Dynamics)
*Aim to resolve customer queries at first point of contact wherever possible
What We’re Looking For
*Previous experience in a customer service role, ideally within a contact centre environment
*Experience working across multiple communication channels
*Strong communication and interpersonal skills
*Ability to problem-solve and manage customer expectations effectively
*Good attention to detail when recording and diagnosing customer issues