Full job descriptionAre you passionate about delivering exceptional customer experiences and helping people through one of life’s biggest transitions? We’re looking for an organised, people-focused Removals Move Manager to join a growing London-based removals business, where you’ll play a key role in coordinating seamless residential and commercial moves. This is a fantastic opportunity for someone with removals or relocation industry experience who enjoys building relationships, solving problems, and making every move as stress-free as possible.


What You’ll Be Doing:
*Be the friendly first point of contact for removals and storage customers, managing enquiries via phone, email, and online channels
*Guide clients through the moving process, understanding their needs and recommending the right removals services
*Arrange surveys, including video and in-person appointments, ensuring every move is accurately assessed
*Prepare tailored quotations that balance excellent service with commercial success
*Build trust with removals and storage clients through proactive follow-up and clear communication
*Coordinate every aspect of residential, commercial, and specialist removals from booking to completion
*Liaise with operations teams, surveyors, contractors, and third-party suppliers to keep moves running smoothly
*Manage storage requirements, specialist services, and complex logistics with precision
*Resolve challenges quickly and professionally, ensuring clients feel supported throughout their move
*Maintain accurate records, invoices, and customer interactions using internal systems
*Deliver a consistently high standard of service that reflects the company’s strong reputation in the removals industry


What We’re Looking For:
*Previous experience in the removals, or relocation industry is essential
*A customer-first mindset with strong communication and relationship-building skills
*Excellent organisational skills with the ability to juggle multiple priorities
*Confidence in sales coordination, quotations, and upselling services
*Strong IT skills and attention to detail
*International relocation experience would be beneficial, but a proactive attitude and willingness to learn are equally valued