Full job descriptionICT Systems Engineer
JOB DESCRIPTION AND RESPONSIBILITIES:
*As directed by the Technical Directors
*Install, configure and support all company supported Operating Systems, Software and Hardware.
*Attend client sites to perform various aspects of computer services.
*Always seen to be helpful when dealing with clients, and display professionalism and patience when offering advice and support
*Provide telephone, remote and on-site technical support.
*To treat every customer’s setup as if it were your own and provide them with the best possible support we can offer, putting the customer first in every instance.
*Installing new software (Applications, VMWare, Veeam, Microsoft Server platforms).
*Installing new hardware (servers, printers, computer workstations, laptops, switches, firewalls, network infrastructure etc).
*Providing general administration of customers systems
*Overseeing security of all customer’s systems.
*Diagnosing and resolving network faults.
*Provide limited training for customers on new equipment.
*Planning future improvements for customer’s sites and setups.
*Provide detailed and comprehensive job sheet recording in time management software.
*Comply with company procedures.
*Comply with company health & safety regulations.
*Produce/update detailed network documentation of any installations undertaken
ICT Systems Engineer PROFILE:
Experience:
*Experience of Windows Server 2016/19/22/25,
*Experience of all Windows Operating Systems through to Windows 11.
*Experience with Microsoft 365 Suite and Azure/AWS/Google.
*Experience with managing and troubleshooting backup solutions
*Experience of Apple and Linux.
*Experience of WiFi networking.
*Experience of VOIP telephone systems, particularly 3CX.
*Hardware installation, configuration and support.
*WAN/LAN/VLAN installation and configuration.
*TCP/IP and other protocol configuration.
*Internet and security technologies.
*Systems and database management.
*Proven IT Support / Systems Administration skills.
Qualification and skills:
*Excellent communication skills.
*Strong organisational skills with a methodical approach.
*Must be able to take initiative and solve problems on your own (when appropriate).
*Good all-round IT literacy.
*Good time management and the ability to complete work in a timely manner.
*Ideally you must have at least 5 GSCE’s (C/4 and above) – Maths and English are a must.
Personal attributes:
*Approachable and friendly.
*Tidy and presentable.
*Takes ownership and responsibility for self and others.
*Attention to detail.
*Ability to effectively prioritise customer requirements.
*Good communicator.
*Methodical approach required with a clear audit trail.
*Team player.


ADDITIONAL REQUIREMENTS:
A valid UK driving licence, be willing to use your own vehicle and insured for Business use
SALARY AND BENEFITS:
Based on 37.5 hour week – Monday to Friday 8:30am to 5:00pm
£20,000 - £35,000 - basic salary depending on experience/qualifications, plus:
*Use of corporate membership to leisure and gym at Exeter Golf and Country Club.
*Part of Technical commission scheme.
*Staff share scheme and dividends
*Team events and regular trips
*Training and Microsoft exams
*Overtime, including weekend work and out of hours calls.
*Company laptop
*Pension