Full job description

The RoleAs Quality Assurance Co-ordinator, you will be responsible for monitoring performance against defined quality standards, conducting structured audits, analysing data and working closely with teams to support ongoing improvements.
Key responsibilities include:
*Conducting regular and monthly audits using a structured scorecard methodology
*Ensuring adherence to internal quality standards and relevant industry requirements
*Providing clear, balanced and constructive feedback based on audit outcomes
*Working collaboratively with stakeholders to implement quality improvements and best practice
*Collecting, analysing and reporting quality data to support regulatory and policy requirements
*Maintaining accurate records, MI and quality documentation
*Supporting continuous improvement initiatives across the business
Candidate RequirementsEssential:
*Proven experience in a Quality Assurance or Quality Control role
*Strong track record of consistently meeting daily, weekly and monthly targets
*Excellent written and verbal communication skills
*Strong analytical capability with the ability to interpret data accurately
*Exceptional attention to detail and a high standard of accuracy
*Confident decision-making skills, supported by evidence and data
*Ability to manage multiple priorities and meet deadlines in a fast-paced environment
*Strong IT skills, particularly Microsoft Excel
*A collaborative, team-oriented working style
Desirable:
*Knowledge of FCA regulations, particularly within motor finance or regulated environments
*Experience providing outcome-based feedback to a range of stakeholders
*Previous use of a Quality Management System
Working Pattern & FlexibilityThe standard office hours are:
*Monday to Thursday: 08:00 - 16:00 (30-minute lunch)
*Friday: 08:00 - 13:00
However, the organisation offers genuine flexibility, including:
*Flex-time start between 07:00 and 11:00, subject to business requirements
*The option to request up to 2 days working from home per week, where operationally feasible




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