Full job descriptionJob Title: Completions Manager
Location: Manchester Hybrid
Salary: On Application
Benefits:
*25 days’ holiday (rising to 30 with service) + your birthday off
*Generous matched pension + life assurance
*Private medical cover (Bupa)
*Holiday buy/sell scheme (up to 5 days)
*Eye care support + Employee Assistance Programme
*Recognition awards + regular social events
*Strong learning & development opportunities
About the position of Completions Manager:
We’re excited to be working with a Specialist Mortgage Lender who are looking for an experienced Completions Manager to join their team in Manchester.
This is a great opportunity to demonstrate your technical knowledge and experience across completions and/or conveyancing, whilst being hands on and managing a team Completions Specialists and Administration Specialists.
This position will work alongside peer managers across multiple locations, ensuring operational alignment across the teams.
This role suits an experienced Completions Mnager with a Specialist Mortgage Lender background or an experienced manager within conveyancing, providing the technical knowledge is demonstrated.
Responsibilities for the position of Completions Manager:
*Coach and develop team members through performance management, 1-2-1s, and ongoing support.
*Support recruitment within Sales Operations.
*Ensure compliance with policies, procedures, and regulatory requirements across the team.
*Manage team resources and capacity to deliver strong customer service and operational performance.
*Collaborate with Sales Operations management to deliver excellent customer outcomes.
*Maintain high-quality outputs within a "right first time" culture through coaching and feedback.
*Communicate effectively with customers and key stakeholders, including brokers, solicitors, and valuers.
*Ensure SLAs and KPIs are consistently achieved across post-offer mortgage processing.
*Build and maintain effective relationships with internal and external stakeholders.
*Resolve customer, broker, and solicitor queries within agreed timescales.
*Manage complaints and escalations promptly and effectively.
*Identify training needs to support service excellence and continuous improvement.
*Recommend process, policy, and service improvements to support operational efficiency.
*Support completion processing activities to maintain SLAs and KPIs.
Experience required for the position of Completions Manager:
*Mortgage Completions or Conveyancing experience is a must
*Must have strong management experience, having built successful teams and helped them flourish through change
*Full understanding of origination platforms, broker and customer journey and HM Land Registry requirements
*Full understating of the UK Finance handbook
*Strong team player
*Dedication to deliver to required standards and timescales
For more information regarding the role of Completions Manager, contact us.
Stellar Select is acting as an employment agency and is a corporate member of the REC
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.