Full job descriptionCustomer Services Account Manager
Salary: £35k
Location: Hertfordshire
An established and growing consumer products business is seeking a proactive and highly organised Customer Services Account Manager professional to join their team. This is a key role supporting a range of national, online, and international accounts, ensuring smooth order management and strong operational delivery across multiple channels.
This position would suit someone who enjoys a fast-paced environment, takes ownership of processes, and works collaboratively across teams. You will be responsible for overseeing the end-to-end order lifecycle, ensuring accuracy, efficiency, and on-time delivery.
Key Responsibilities
*Managing the full lifecycle of orders across a portfolio of customer accounts, ensuring timely and accurate delivery
*Building a clear understanding of customer requirements and ensuring expectations are consistently met
*Processing sales orders from initial placement through to fulfilment, coordinating with internal teams and third-party providers
*Acting as a primary point of contact for customer queries, including product details, documentation, and delivery timelines
*Producing regular reporting to track order progress, monitor stock levels, and highlight potential risks
*Coordinating with logistics teams to track shipments and communicate updates or delays where necessary
*Working cross-functionally with internal departments to ensure alignment and efficient operations
*Managing specific customer requirements, ensuring all costs and approvals are clearly documented
*Identifying opportunities to improve processes and enhance operational efficiency
Experience & Requirements
*Strong experience in a sales support, account support, or customer operations role within a consumer goods or similar environment
*Proven ability to manage orders across different customer types, including larger accounts and smaller independent clients
*Excellent organisational skills and attention to detail, with the ability to manage multiple priorities
*Strong communication skills, with the confidence to liaise across teams and stakeholders
*Good Excel and numerical skills
*A proactive, solutions-focused approach with a continuous improvement mindset
*Experience supporting or mentoring others is advantageous
*Able to remain calm under pressure and adapt to changing priorities