Full job descriptionThe Temporary Helpdesk Coordinator will support customer service operations by managing incoming queries and ensuring smooth communication. This temporary role requires a proactive individual skilled at coordinating tasks and providing excellent service in a fast-paced environment
Client Details
The employer is a medium-sized organisation and they are well-regarded for their commitment to delivering reliable services and maintaining high operational standards.
Description
*Schedule and manage appointments for customer service operations.
*Communicate with customers to confirm and update bookings.
*Coordinate with internal teams to ensure timely service delivery.
*Maintain accurate records of schedules and customer interactions.
*Respond to scheduling queries and resolve any issues promptly.
*Optimise scheduling to maximise operational efficiency.
*Ensure compliance with company policies and industry standards.
*Provide administrative support to the customer service department as needed.


Profile
A successful Temporary Helpdesk Coordinator should have:
*Previous experience in customer service or helpdesk roles within a professional setting.
*Strong organisational skills and the ability to manage multiple tasks effectively.
*Excellent communication skills, both written and verbal.
*Proficiency in using helpdesk software and Microsoft Office applications.
*A proactive approach to problem-solving and the ability to work independently.
*An understanding of the energy & natural resources industry is advantageous but not essential.
Job Offer
*3 month temporary opportunity with the possibility of going perm
*Weekly pay
*Free on-site parking
*Immediate start