Full job descriptionAre you looking to join a progressive and rapidly growing clothing business in North London? If so, this opportunity might be perfect for you!
Our client has been thriving for over a decade: In the beginning selling clothes on social media and now serving a nationwide consumer base through a successful online store. With a large following across all platforms, they are excited to expand their team.
About Them: They pride themselves on delivering exceptional customer experiences and fostering a collaborative and inclusive work environment.
As a Customer Service Assistant you will be a key member of the team handling a wide range of duties with room to grow alongside the business.
THIS ROLE IS FULLY OFFICE BASED!
Key Responsibilities:
*Responding to customer emails and messages.
*Assisting customers through social media channels.
*Processing customer enquiries and resolving issues.
*Supporting day-to-day customer service operations.
*Helping maintain a positive customer experience across all platforms.
Personal Requirements:
*Minimum 1 year experience in online customer service
*Excellent written and spoken communication skills
*Professional and friendly manner
*Strong customer service skills with a problem-solving attitude
*Good understanding of social media platforms and assisting customers via Instagram/Facebook/TikTok
*Experience responding to emails and customer enquiries
*Able to multitask and work efficiently under pressure
*Positive attitude and team-player mindset
*Shopify experience is a bonus but not essential
Working Hours: 9:00 am - 5:00 pm, Monday to Friday - Please note this role is fully office based.
Salary: £25,000 - £28,000 per annum
Join - If you’re passionate about customer service and would like to work in the fashion industry or would just like to work in a rapidly expanding business, we’d love to hear from you! Apply now to be a part of their dynamic team.